Entry Sensor

When your system is disarmed and an Entry Sensor is opened, it will relay a chime to the Base Station to notify you of the potential intrusion. This chime is set to Medium by default but can be toggled to Off, Low, Medium, or High at any time from the SimpliSafe® Mobile App, SimpliSafe® Online Account, or with your Keypad.

SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Base Station Settings

4. Select Audio Alerts

5. Choose Entry Sensor Chime or Name Announcement

6. Use the slider to adjust the volume for your Entry Sensor Chime

7. Be sure to click on Save in the upper right corner before exiting

SimpliSafe® Online Account:

1. Log into your SimpliSafe® Online Account using the browser of your choice

2. Select System from the left-hand navigation bar

3. Under Additional Settings locate Entry Sensor Chime

4. Use the drop-down menu to adjust the volume for your Entry Sensor Chime

5. Be sure to click on Save Changes at the bottom of the screen before exiting

Keypad:

1. Press Menu on your Keypad

2. Enter your Master PIN

3. Choose System Settings

4. Select Chime Volume and adjust the setting, as needed

Related Articles

• Entry Sensor Settings & Customizations

• Base Station and System Settings

What are Secret Alerts?

Secret Alerts* are private notifications sent to you by specific sensors you designate to be on a special “alert-only” setting. Sensors on this setting won’t trigger a system alarm or chime to the Base Station, but send a discreet notification directly to you instead. All of your SimpliSafe® cameras will also film a short recording so you have footage of what tripped the sensor.

Requirements

• A supported residential or business monitoring subscription:

  • Pro Plus

  • Pro

  • Core

  • Self-Monitoring with Camera Recordings

• At least one of the following SimpliSafe® Sensors

  • Entry Sensor

  • Motion Sensor (Gen 1 or Gen 2)

  • Glassbreak Sensor

How do I Enable Secret Alerts?

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Device Settings, then tap on your Entry Sensor from the list of available products

4. Tap into Off, Home, or Away

5. Select Secret Alert

6. Choose SAVE in the upper right corner to save your selections before exiting

7. Repeat for each mode or sensor, as necessary

To ensure that you are notified whenever a sensor triggers a Secret Alert, make sure that you have push notifications enabled. 

There may be a point where you need to rename a device for your SimpliSafe® System. Renaming it can be done easily through the SimpliSafe® Mobile App, but you can also rename a product using your Keypad. The following will walk you through these steps for each platform so you can pick whichever one is easiest for you.

• SimpliSafe® Mobile App

• SimpliSafe® Online Account

• Keypad

SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Select My System from the navigation bar at the bottom of the app screen

3. Choose Device Settings

4. Choose the device you would like to modify

5. Tap arrow next to the name of your sensor

6. Choose a prepopulated name from the list of available names, or scroll down and choose Custom Name to enter your own name

7. Be sure to tap on SAVE in the upper right corner to save your selections

*Note, Custom Names for the Entry Sensor are not supported by Sensor Name Announcement

SimpliSafe® Account Online

1. Login to your SimpliSafe® Online Account using the browser of your choice

2. Choose Devices from the left-hand navigation menu

3. Click on the product you wish to edit, then a pop-up will appear to the right of your browser

4. Select the pencil icon next to your devices name

5. Enter the new name you wish to use in the field

6. Select the check mark when done

7. Be sure to click on Save Changes from the bottom of the pop-up before exiting to save your selection

*Note, Custom Names for the Entry Sensor are not supported by Sensor Name Announcement. To confirm which names are available, please use the SimpliSafe® Mobile App to rename your sensor.

Keypad:

1. Press Menu

2. Enter your Master PIN

3. Choose Devices and then Open to enter the Devices menu

4. Scroll down to select the product you wish to modify

5. Press the screen to the right to choose rename

6. Choose one of the preset names from the list using the rocker, or select Other at the end of the list to enter a Custom Name*

*Note, Custom Names for Entry Sensor are not supported by Sensor Name Announcement.

The Keypad uses ABC mode for typing. In this mode, you'll cycle through the corresponding characters (numbers, symbols, punctuation, letters) using the keys numbered 0-9 on your Keypad.

​

*For the '1' key, more characters will appear after 10 presses and in this specific order:

) * + , - . / : ; < = > ? @ [ \ ] ^ _ ' { | } ~

If you are consistently seeing a warning that one of your Entry Sensors is open, despite all of your doors and windows being closed, one of the following items is likely the cause:

• Your Entry Sensor is too far away from its corresponding magnet piece

• Your Entry Sensor and/or its corresponding magnet are placed on a metallic surface

• The Base Station is too far away from the Entry Sensor

Look at the distance between the sensor and magnet

First, confirm that the door or window where this Entry Sensor is located is closed. If it is closed, make sure that your Entry Sensor and its corresponding magnet are no more than 1.5 inches apart. If they are any farther apart the sensor will be considered open, as seen in the image below.

Look at the material the Entry Sensor is mounted on

You should also make sure that this Entry Sensor is not placed on a metal or steel surface, as that can cause the system to incorrectly register an Entry Sensor as open. If the door or window where this issue is occurring is metal, place a buffer between both parts of the Entry Sensor and the surface. This can be anything like a second layer of adhesive, thin cardboard, or velcro.

Troubleshoot the distance between the Base Station and Entry Sensor

If the Base Station and Entry Sensor are too far away from one another, the system can incorrectly read the sensor as open. Plug the Base Station as close to the Entry Sensor as you can and then open and close the sensor a few times. 

• If the system correctly registers the sensor’s status, that indicates that the Base Station and Entry Sensor are too far away from one another. Consider moving the Base Station to a location that is closer to the sensor

• If the system does not register the sensor’s status correctly, that could indicate an issue with the Base Station’s placement. Refer to the Where Should I Place My Base Station article to learn more about the best place to put the Base Station.

Installing SimpliSafe® sensors takes less than a minute! In most cases, sensors can be mounted on walls by using the adhesive strips on the back of each device. However, there are some situations where the sensor may not adhere to the wall effectively, like:

• Brick surfaces: the surface can be rough in texture and hard to clean thoroughly 

• Hot and humid conditions: humidity can weaken the adhesive strips

• Cold conditions: a cold wall can cause the adhesive to fail

• Dirty surfaces: the adhesives stick best on clean surfaces

For the best results, we suggest making sure that the area you’re adhering the sensor to has been thoroughly cleaned and dried. We recommend wiping the area down with an alcohol-based cleaning product to make sure it’s clear of any dust or dirt. 

Once the area is thoroughly dry, simply peel the paper backing off the adhesives and press the sensor firmly to the wall for 30 seconds.

If you have a sensor that has fallen off a wall, be sure to test the sensor to confirm that it is still working properly and was not damaged.

Alternatively, SimpliSafe® sensors can also be screw-mounted using the included mounting bracket. See our How do I Install my Sensors by Screw-Mounting article for more information.

The Entry Sensor magnet uses a slightly different adhesive than the other sensors. Remove the magnet by rotating the magnet slowly until the adhesive loosens and you can pull it off the wall.

All features of the Smart Lock will still work without an Entry Sensor. 

However, the Auto-Lock feature on your Smart Lock will be “smarter” when the device is paired with an Entry Sensor. The Entry Sensor tells your Smart Lock when your door is open, preventing the Smart Lock from trying to lock your door when it’s open. 

For example, if you set your Smart Lock to Auto-Lock after 30 seconds but purposefully left your door open while bringing in groceries, your Smart Lock will not try to lock itself. 

We recommend putting an Entry Sensor on the same door as your Smart Lock to defend your door, and we recommend pairing the two devices to prevent Auto-Lock from engaging while the door is open.