You can customize your sensor’s behavior to be off or react as a Secret Alert within the SimpliSafe® Mobile App. If the sensor is off for home or away, or marked as a Secret Alert, you won’t hear a chime when opening doors or windows. 

To Adjust the Alarm Mode Settings:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar, followed by Device Settings

3. Select your Entry Sensor from the list of available products

4. Under Device Behaviors, tap on Off, Home, or Away and adjust these settings, as necessary for each mode

5. Don’t forget to tap SAVE in the upper right corner of the screen to save your selections

To Adjust the Chime or Name Announcement Volume:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar, followed by Base Station Settings

3. Select "Audio Alerts"

4. Find the section titled "Entry Sensor Chime or Name Announcement" and adjust the slider to Off, Low, Medium, or High as needed

5. Select SAVE in the upper right corner of the screen to save your selections

How to Place your System into Test Mode:

1. Disarm your system by pressing OFF on the Keypad

2. Press the Menu button on your Keypad

3. Enter your Master PIN

4. Scroll until Test Mode is highlighted

5. Press on the right side of the screen to Test Mode

You’ll know you are in Test Mode when you see a circle on the Keypad appear with the text, “Test each device by pressing its button”.

Note: If you subscribe to monitoring, you will receive a robo call from the monitoring center asking you to confirm you placed your system into Test Mode. If you do not answer - no worries! A voicemail will be left to alert you to the system test, and it will not result in a request for dispatch.

To test your Entry Sensor, open and close protected doors and windows. The Base Station will announce “Entry Sensor” if the test was successful. 

You can also press the button on the top of the Entry Sensor to test the sensor’s functionality. This will also result in the Base Station announcing, “Entry Sensor” if successful.

If the test was successful, this should clear out the low battery warning once you exit Test Mode. To exit Test Mode, press the left side of the screen on the Keypad. Your Base Station should announce “Alarm Off” verifying that your system is now ready to use and re-arm, if applicable.

If the test was not successful, you’ll want to replace the batteries within your Entry Sensor. The Entry Sensor takes one Duracell CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. You can remove the battery by sliding the sensor off its bracket, towards the pairing button. Then, replace the lithium battery inside the sensor and slide the backing onto it to enclose it once more.

If you've already replaced the battery, test the Entry Sensor again by pressing the button on top. If the sensor lights up but the Base Station doesn't announce "Entry Sensor," the Base Station has lost its connection to the sensor. To resolve this, you will need to remove the Entry Sensor from your system and then reinstall it. To do this:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Select My System from the navigation bar at the bottom of the screen

3. Select Device Settings

4. Choose your Entry Sensor

5. Tap "Remove Device" at the bottom of the screen

6. Reinstall the Entry Sensor using the steps in our installation guide

This re-establishes the connection between the two devices.

You can reset your Base Station by removing a single battery from the device for about 60 seconds. Please ensure that you follow the steps as they are outlined below to complete this process successfully. Once you have reset your Base Station, try opening a door or window for the affected Entry Sensor and confirm if it is chiming again.

1. Unplug the Base Station from power by removing the cable from the bottom of the Base Station

   1. Wait at least 60 seconds

   2. OR until the SimpliSafe® Mobile App states “Power Outage” on the timeline

2. Using a Phillips head screwdriver, remove the screw on the bottom of the Base Station and twist the cover off

3. Remove a single battery from the Base Station and wait 60 seconds, then reinsert the battery

4. Twist the cover back on, replace the screw and then plug the Base Station back into power

5. After 60 seconds, a “Power Restored” message should populate on the timeline within the SimpliSafe® Mobile App

6. Next, arm your system to HOME mode, then disarm it by setting it to OFF

   1. This will ensure that the message clears from the mobile app and test that your system is properly arming and disarming itself

The Entry Sensor takes one Duracell CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.

To change the battery in your Entry Sensor:

1. Slide the sensor off of the bracket by sliding it toward the pairing button

2. Using a pen, press the groove of the battery tab in and up to remove the battery from the sensor

3. Wait at least 15 seconds, then insert the new battery

4. Slide the Entry Sensor back onto its bracket

5. Press the setup button on the sensor and look for 3 blinking lights to confirm the new battery is working

If you need additional instructions or want to watch our installation video, you can find it in the How to Replace the Entry Sensor's Battery article.

If you replace the battery within your Entry Sensor, it can take some time for the error to clear within the SimpliSafe® Mobile App.

If you want to clear the error out faster, we recommend removing your sensor from your system, then adding it back.

To remove your Entry Sensor:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Device Settings

4. Tap on the sensor you wish to remove

5. Choose ‘Remove Device’

​

To reinstall your Entry Sensor:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Navigate to the three-bar menu (hamburger menu) in the upper left corner of the app

3. Choose Add Device or Camera from the list of available menu options

4. Tap on Get Started to proceed

5. Select Entry Sensor from the list of available products

6. Follow the in-app prompts to add the sensor back to your system

If you need additional instructions or want to watch our installation video, you can find it in our Entry Sensor Overview and Installation Guide.

The easiest way to determine if your Entry Sensor is too far away from your Base Station is to place your system into Test Mode and test the Entry Sensor. 

To place your system into Test Mode:

1. Disarm your system by pressing OFF on the Keypad

2. Press the Menu button on your Keypad

3. Enter your Primary PIN

4. Scroll until Test Mode is highlighted

5. Use the right arrow and tap to the right to enter Test Mode

You’ll know you are in Test Mode when you see a circle on the Keypad appear with the text, “Test each device by pressing its button”.

Note: If you subscribe to monitoring, you will receive a robo call from the monitoring center asking you to confirm you placed your system into Test Mode. If you do not answer – no worries! A voicemail will be left to alert you to the system test, and it will not result in a request for dispatch.

Testing your Entry Sensor:

Now that your system has entered Test Mode, it’s time to test the Entry Sensor in question. To test your sensor, press the button on the top of the larger piece. You can also test your Entry Sensor by opening or closing the door or window it protects. If successful, you should hear the Base Station announce “Entry Sensor”. 

If you did not hear the Base Station acknowledge the test (but you were in earshot range and would have if it had done so), detach the sensor from its mounting bracket and bring it into the room where your Base Station is located. Then, repeat the test by pressing the button on top of the sensor. This time, if you hear the test acknowledged, you’ll know that the sensor is too far from the Base Station for it to be able to communicate reliably or that something in between is causing wireless interference.

If the sensor works in a position closer to the Base Station, it is recommended that you move the Base Station closer to provide better coverage within your home. The Base Station works best in a centrally located area within your home or business, and in a spot that’s free and clear from wireless interference. Placing your Base Station in a cabinet, closet, or around dense materials (such as granite, concrete, or metal) can weaken its signal to other SimpliSafe® devices. Installing your Base Station next to devices that output a wireless signal, such as a router or TV, is also not recommended. This can cause wireless interference and decrease the overall signal strength of the Base Station.  

The serial number for the Base Station can be found on the bottom of the unit, right underneath the QR code.

The serial number for the Keypad can be found underneath the battery cover, at the bottom of the device. Simply slide the Keypad off the bracket (battery cover), then turn it around and look towards the bottom of the battery compartment to see it. The serial number will be listed above the manufacturing date.

The serial number for the Key Fob is found on the tab at the bottom of the device. Flip the Key Fob over so its back is facing you and look at the tab to find its number.

Entry Sensor

To find the serial number on the Entry Sensor, simply remove the Entry Sensor from its bracket. To remove it from the bracket, locate the pairing button on the sensor, then slide the sensor up towards the button. Once the sensor has been removed from the bracket, look at the battery and the serial number will be right above it.

Motion Sensor Gen 1

The serial number for the Motion Sensor Gen 1 is located right above the sensitivity slider. To expose the battery compartment for viewing, gently grip the Motion Sensor and slide it up and off its bracket. You may need to wiggle it or use light force to push the sensor off the bracket. Once removed, look for the “sensitivity” embossed on the plastic. The serial number will be above it.

Motion Sensor Gen 2

The serial number for the Motion Sensor Gen 2 is located on the back side of the sensor in the upper right corner underneath the QR code. To locate it, remove the Motion Sensor Gen 2 from its’ bracket, by either wiggling it side to side then pushing up towards the pairing button. You may need to use light force to accomplish this. Once the battery is exposed, you’ll find the serial number in white text underneath the QR code.

Glassbreak Sensor

The serial number for the Glassbreak Sensor is located above the sensitivity slider on the back of the device. To expose this area and the battery compartment, simply slide the Glassbreak Sensor off its bracket by wiggling it back and forth then up towards the pairing button. You may need to use light force to accomplish this. Once exposed, locate “sensitivity” embossed in the plastic, and you’ll find the serial number right above that.

Panic Button

The serial number for the Panic Button is located within the battery compartment for the product. To expose the battery compartment, slide the front of the Panic Button up and off its bracket - being careful not to press the Panic Button during this process! Once exposed, you’ll find the serial number at the bottom of the device.

Extra Siren

The serial number for the Extra Siren can be found on the back of the device, underneath the bracket. To remove the Extra Siren from the bracket, simply slide it up and off the bracket. You may need to use light force to accomplish this. You do not need to remove the battery cover to see the serial number. You can find it at the bottom of the product, next to the QR code or in between the two screws at the bottom of the product.

Temperature Sensor

The serial number for the Temperature Sensor (Freeze Sensor) can be found within the battery compartment on the device. Simply slide the product off its bracket by wiggling it side to side then pushing up towards the pairing button on the product. You may need to use light force to accomplish this. Once the sensor is removed from its bracket, you can locate the serial number next to the QR code, at the bottom of the battery compartment.

Water Sensor

The serial number for the Water Sensor is within the battery compartment. To expose this, you’ll need to twist the Water Sensor base and top apart from one another, rotating it counterclockwise. Once they are separated, you’ll find the serial number below the battery, opposite of the QR code. If you need to reassemble the Water Sensor, line up the arrow on the top and bottom pieces, then twist them back together. They should seamlessly rotate to create a water-tight seal, so do not apply pressure or force them to go together if the arrows are not lined up.

Smoke & Carbon Monoxide Detector

The serial number for the Smoke & Carbon Monoxide Detector can be found on the back of the device, after removing it from its bracket. To remove the Smoke & CO Detector from its bracket, rotate the detector counterclockwise. The serial number will be to the right of the QR code, in white text on the black background, right above the manufacturing date.
To reassemble the Smoke & CO Detector, twist the detector back onto the bracket moving it clockwise. It should click into place once secured. If it’s not fully attached to the bracket, it could result in a tampering error, which can cause your Base Station to beep repeatedly, signifying the trouble signal.

​Carbon Monoxide Detector

The serial number for the Carbon Monoxide Detector can be found on the back of the device, after removing it from its bracket. To remove the CO Detector from its bracket, rotate the detector counterclockwise. The serial number is right above the center of the device on the back of the product. You can find it by looking for “S/N:” followed by a string of letters and numbers.

To reassemble the CO Detector, twist the detector back onto the bracket moving it clockwise. It should click into place once secured. If it’s not fully attached to the bracket, it could result in a tampering error, which can cause your Base Station to beep repeatedly, signifying the trouble signal.

Smoke Detector

The serial number for the Smoke Detector can be found on the outside of the device, on a sticker that denotes “S/N:” followed by a string of numbers and letters. You may or may not need to remove the Smoke Detector from its bracket to view the serial number. If you need to remove it from its bracket, simply twist it counterclockwise.

To reassemble the Smoke Detector, twist the detector back onto the bracket moving it clockwise. It should click into place once secured. If it’s not fully attached to the bracket, it could result in a tampering error, which can cause your Base Station to beep repeatedly, signifying the trouble signal.

Outdoor Camera Series 2

The serial number for the Outdoor Camera Series 2 is located on the back of the camera lens (or cap, as we call it). To remove the lens from the body of the camera, simply rotate the cap clockwise. Then, turn over the cap to expose the product information. You’ll find the serial number underneath the QR code, in white text on the black background.

Outdoor Camera

The serial number for the Outdoor Camera is located on the back of the camera lens (or cap, as we call it). To remove the lens from the body of the camera, simply rotate the cap clockwise. Then, turn over the cap to expose the product information. You’ll find the serial number to the left of the QR code, in white text on the black background.

Video Doorbell Pro

The serial number for the Video Doorbell Pro can be found on the back of the device. To remove the Video Doorbell Pro to expose the serial number, you’ll need to remove the security screw from the bottom of the device, using a T5 Torx Screwdriver. Once the screw has been removed, gently remove the Video Doorbell Pro faceplate from the bracket. Flip the camera over, and you’ll find the serial number underneath the Model Number, just to the right of the QR code.

Smart Alarm Wireless Indoor Security Camera

The serial number on the Smart Alarm Wireless Indoor Security Camera can be found on the backside of the camera, right underneath the QR code.

SimpliCam® Wired Indoor Security Camera

The serial number for the SimpliCam® Wired Indoor Security Camera can be found on the back of the SimpliCam®. There is a white sticker towards the top, and you’ll find the serial number underneath the Model Number to the right of the QR code.

Smart Lock Series 2

The serial number on the Smart Lock Series 2 can be found right above the battery compartment on the back of the Smart Lock. This is the part that is inside of your home or business, not outside of your door. To access it, slide the battery cover to the right to remove it. Then, locate the serial number in the center on the upper portion of the back of the Smart Lock itself.

Smart Lock

The serial number on the Smart Lock can be found on the back of the Smart Lock itself, the piece that goes inside your door. To remove this, you’ll need to use the included Release Tool. If you no longer have the release tool, you can always use a small flathead screwdriver, similar to one you would find in an eyeglass kit. 

To remove the Smart Lock:

1. Using the Release Tool (or a small flathead screwdriver) slide out the two wing latches on each side of the device

2. After sliding out the wing latches, you can pull the Smart Lock off the door. 

Once removed, you’ll find the serial number in the center right above the wing latches, right underneath the FCC ID embossed section.

When it comes time to place the Smart Lock back on your door, refer to our Smart Lock Installation Guide on the Help Center.

To remove your Entry Sensor:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Device Settings

4. Tap on the sensor you wish to remove

5. Choose Remove Device

To reinstall your Entry Sensor:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Navigate to the three-bar menu (hamburger menu) in the upper left corner of the screen

3. Choose Add Device or Camera from the list of options

4. Tap on Get Started to proceed

5. Select Entry Sensor from the list of available products

6. Follow the in-app prompts to add the sensor back to your system

If you need additional instructions or want to watch our installation video, you can find it in our Entry Sensor Overview and Installation Guide.