Entry Sensor

If you just installed your Entry Sensor, but cannot find it under Device Settings - it’s possible that it did not pair correctly with your system. There are a few steps you can take to resolve this issue. You should take each step in the order they are presented, and attempt to pair the Entry Sensor

Overview Entry Sensors defend your doors and windows. The Base Station will sound a quick chime when a door or window opens while your system is disarmed. Depending on your settings, this can also be set to trigger an alarm. Entry Sensors are made up of two parts: a sensor (the smaller of the two co

When the system is in an armed state (Home or Away Mode) and an Entry Sensor is triggered, the entry countdown will begin. The entry countdown by default is 30 seconds, however, this can be adjusted at any time within the SimpliSafe® App. If the system is not disarmed before the entry countdown elap

Test Mode is a great way to test the connection between your Base Station and other SimpliSafe® products. We recommend periodically placing your system into Test Mode to ensure that your devices are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disa

​​​SimpliSafe’s® Professional Monitoring protects your home or business across many types of alarms. Depending on your monitoring plan and alarm type, when an alarm is triggered, you’ll be notified through App Push Notifications or Alarm Text Messages. You’ll also be able to interact with our in-app

If you recently changed the battery within your Entry Sensor and are still seeing a “Low Battery” notification within the SimpliSafe® Mobile App or on your Keypad, note that this message can take up to 24 hours to clear on its own. If the error is intermittent or happening beyond that 24 hour period

Sensor Name Announcement* (formerly Entry Sensor Alert) enables your Base Station to announce the Entry Sensor by name whenever it is opened. For example, if you open the front door you might hear your Base Station reply with “Front Door Entry Sensor open” instead of the usual chime. This feature is