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    Unable to Change my System Settings or Alarm State From the SimpliSafe® App

    If you are subscribed to either the residential or business Pro Plus, Pro, or Core monitoring plans and are unable to manage your Original SimpliSafe® system’s settings from your smartphone or tablet, the most common cause is a poor cellular connection on your Base Station. Generally, resetting the

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    Original SimpliSafe

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    Which Version of the SimpliSafe® System Do I Have?

    SimpliSafe® has two primary versions of its products; the Original SimpliSafe® and the Gen 3 SimpliSafe®. The Gen 3 SimpliSafe® System was released in January 2018. ​Gen 3 SimpliSafe®: The Gen 3 SimpliSafe® System has a Base Station and Keypad as core components. The Base Station is a long, cylindri

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    Original SimpliSafe

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    Navigating the Original SimpliSafe® Keypad Menu

    Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe® system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe®. You can learn more about the differences between the systems on our Help Center.

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    Original SimpliSafe

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    Motion Sensor False Alarms for Original SimpliSafe®

    Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe® system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe®. You can learn more about the differences between the two systems on our Help Cen

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    Original SimpliSafe

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    Original SimpliSafe® Water Sensor Installation Guide

    Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe® system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe®. In that case, see our Water Sensor Installation Guide. If you're not certain whi

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    Original SimpliSafe

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    Do Original SimpliSafe® Entry Sensors Work On All Types of Windows and Doors?

    Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe® system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe®. You can learn the difference between the systems on our Help Center.​​ The Origi

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    Original SimpliSafe

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    How to Activate the Batteries in My Original SimpliSafe® Sensors?

    Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe® system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe®. You can learn the difference between which system you have on our Help Center. Y

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    Original SimpliSafe