The serial number for the Base Station can be found on the bottom of the unit, right underneath the QR code.

The serial number for the Keypad can be found underneath the battery cover, at the bottom of the device. Simply slide the Keypad off the bracket (battery cover), then turn it around and look towards the bottom of the battery compartment to see it. The serial number will be listed above the manufacturing date.

The serial number for the Key Fob is found on the tab at the bottom of the device. Flip the Key Fob over so its back is facing you and look at the tab to find its number.

Entry Sensor

To find the serial number on the Entry Sensor, simply remove the Entry Sensor from its bracket. To remove it from the bracket, locate the pairing button on the sensor, then slide the sensor up towards the button. Once the sensor has been removed from the bracket, look at the battery and the serial number will be right above it.

Motion Sensor Gen 1

The serial number for the Motion Sensor Gen 1 is located right above the sensitivity slider. To expose the battery compartment for viewing, gently grip the Motion Sensor and slide it up and off its bracket. You may need to wiggle it or use light force to push the sensor off the bracket. Once removed, look for the “sensitivity” embossed on the plastic. The serial number will be above it.

Motion Sensor Gen 2

The serial number for the Motion Sensor Gen 2 is located on the back side of the sensor in the upper right corner underneath the QR code. To locate it, remove the Motion Sensor Gen 2 from its’ bracket, by either wiggling it side to side then pushing up towards the pairing button. You may need to use light force to accomplish this. Once the battery is exposed, you’ll find the serial number in white text underneath the QR code.

Glassbreak Sensor

The serial number for the Glassbreak Sensor is located above the sensitivity slider on the back of the device. To expose this area and the battery compartment, simply slide the Glassbreak Sensor off its bracket by wiggling it back and forth then up towards the pairing button. You may need to use light force to accomplish this. Once exposed, locate “sensitivity” embossed in the plastic, and you’ll find the serial number right above that.

Panic Button

The serial number for the Panic Button is located within the battery compartment for the product. To expose the battery compartment, slide the front of the Panic Button up and off its bracket - being careful not to press the Panic Button during this process! Once exposed, you’ll find the serial number at the bottom of the device.

Extra Siren

The serial number for the Extra Siren can be found on the back of the device, underneath the bracket. To remove the Extra Siren from the bracket, simply slide it up and off the bracket. You may need to use light force to accomplish this. You do not need to remove the battery cover to see the serial number. You can find it at the bottom of the product, next to the QR code or in between the two screws at the bottom of the product.

Temperature Sensor

The serial number for the Temperature Sensor (Freeze Sensor) can be found within the battery compartment on the device. Simply slide the product off its bracket by wiggling it side to side then pushing up towards the pairing button on the product. You may need to use light force to accomplish this. Once the sensor is removed from its bracket, you can locate the serial number next to the QR code, at the bottom of the battery compartment.

Water Sensor

The serial number for the Water Sensor is within the battery compartment. To expose this, you’ll need to twist the Water Sensor base and top apart from one another, rotating it counterclockwise. Once they are separated, you’ll find the serial number below the battery, opposite of the QR code. If you need to reassemble the Water Sensor, line up the arrow on the top and bottom pieces, then twist them back together. They should seamlessly rotate to create a water-tight seal, so do not apply pressure or force them to go together if the arrows are not lined up.

Smoke & Carbon Monoxide Detector

The serial number for the Smoke & Carbon Monoxide Detector can be found on the back of the device, after removing it from its bracket. To remove the Smoke & CO Detector from its bracket, rotate the detector counterclockwise. The serial number will be to the right of the QR code, in white text on the black background, right above the manufacturing date.
To reassemble the Smoke & CO Detector, twist the detector back onto the bracket moving it clockwise. It should click into place once secured. If it’s not fully attached to the bracket, it could result in a tampering error, which can cause your Base Station to beep repeatedly, signifying the trouble signal.

​Carbon Monoxide Detector

The serial number for the Carbon Monoxide Detector can be found on the back of the device, after removing it from its bracket. To remove the CO Detector from its bracket, rotate the detector counterclockwise. The serial number is right above the center of the device on the back of the product. You can find it by looking for “S/N:” followed by a string of letters and numbers.

To reassemble the CO Detector, twist the detector back onto the bracket moving it clockwise. It should click into place once secured. If it’s not fully attached to the bracket, it could result in a tampering error, which can cause your Base Station to beep repeatedly, signifying the trouble signal.

Smoke Detector

The serial number for the Smoke Detector can be found on the outside of the device, on a sticker that denotes “S/N:” followed by a string of numbers and letters. You may or may not need to remove the Smoke Detector from its bracket to view the serial number. If you need to remove it from its bracket, simply twist it counterclockwise.

To reassemble the Smoke Detector, twist the detector back onto the bracket moving it clockwise. It should click into place once secured. If it’s not fully attached to the bracket, it could result in a tampering error, which can cause your Base Station to beep repeatedly, signifying the trouble signal.

Outdoor Camera Series 2

The serial number for the Outdoor Camera Series 2 is located on the back of the camera lens (or cap, as we call it). To remove the lens from the body of the camera, simply rotate the cap clockwise. Then, turn over the cap to expose the product information. You’ll find the serial number underneath the QR code, in white text on the black background.

Outdoor Camera

The serial number for the Outdoor Camera is located on the back of the camera lens (or cap, as we call it). To remove the lens from the body of the camera, simply rotate the cap clockwise. Then, turn over the cap to expose the product information. You’ll find the serial number to the left of the QR code, in white text on the black background.

Video Doorbell Pro

The serial number for the Video Doorbell Pro can be found on the back of the device. To remove the Video Doorbell Pro to expose the serial number, you’ll need to remove the security screw from the bottom of the device, using a T5 Torx Screwdriver. Once the screw has been removed, gently remove the Video Doorbell Pro faceplate from the bracket. Flip the camera over, and you’ll find the serial number underneath the Model Number, just to the right of the QR code.

Smart Alarm Wireless Indoor Security Camera

The serial number on the Smart Alarm Wireless Indoor Security Camera can be found on the backside of the camera, right underneath the QR code.

SimpliCam® Wired Indoor Security Camera

The serial number for the SimpliCam® Wired Indoor Security Camera can be found on the back of the SimpliCam®. There is a white sticker towards the top, and you’ll find the serial number underneath the Model Number to the right of the QR code.

Smart Lock Series 2

The serial number on the Smart Lock Series 2 can be found right above the battery compartment on the back of the Smart Lock. This is the part that is inside of your home or business, not outside of your door. To access it, slide the battery cover to the right to remove it. Then, locate the serial number in the center on the upper portion of the back of the Smart Lock itself.

Smart Lock

The serial number on the Smart Lock can be found on the back of the Smart Lock itself, the piece that goes inside your door. To remove this, you’ll need to use the included Release Tool. If you no longer have the release tool, you can always use a small flathead screwdriver, similar to one you would find in an eyeglass kit. 

To remove the Smart Lock:

1. Using the Release Tool (or a small flathead screwdriver) slide out the two wing latches on each side of the device

2. After sliding out the wing latches, you can pull the Smart Lock off the door. 

Once removed, you’ll find the serial number in the center right above the wing latches, right underneath the FCC ID embossed section.

When it comes time to place the Smart Lock back on your door, refer to our Smart Lock Installation Guide on the Help Center.

1. Slide the battery cover up and off the Smart Lock to expose its battery compartment 

2. Replace the batteries with 4 new Duracell AA batteries

3. Once the batteries have been replaced, place the battery cover back on and slide it up until it clicks into place

   

1. Slide the battery cover to the right to expose its battery compartment

2. Replace the batteries with 4 new Duracell AA batteries

3. Once the batteries have been replaced, place the battery cover back on and slide it in a leftward motion until it clicks into place

If you replace the batteries within your Smart Lock, it can take some time for the Offline error message to clear. If you want to clear the error out faster, we recommend removing your Smart Lock from your system and then adding it back. After removing and installing the Smart Lock, you will need to resynchronize its corresponding PIN Pad.

To remove your Smart Lock

1. Open the SimpliSafe® Mobile App on your smart phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Device Settings

4. Select your Smart Lock

5. Scroll to the bottom of the page and choose “Remove Device”

To reinstall your Smart Lock

1. Open the SimpliSafe® Mobile App on your smart phone or tablet

2. Navigate to the three-bar menu in the upper left corner of the screen

3. Choose Add Device or Camera from the list of available menu options

4. Follow the in-app prompts to add the Smart Lock back to your system

Resynchronize the PIN Pad

1. Open the SimpliSafe® Mobile App on your smart phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Device Settings

4. Select your Smart Lock

5. Under “Synched Devices” select your PIN Pad and then tap on “Unsync Device"

6. Tap the back arrow on the upper left corner of the screen to return back to your Smart Lock’s settings

7. Under “Synched Devices,” select PIN Pad and follow the on-screen instructions to resynchronize your PIN Pad

Confirm Your Existing Door’s Lock is Compatible

Before installing the Smart Lock, you will need to ensure that the lock on your door is compatible. 

The Smart Lock only works with single cylinder deadbolts. These deadbolts have a thumbturn on the inside of the door and a keyhole on the outside. Other requirements include:

• A clean, unobstructed strike plate and borehole

• Screws that are installed horizontally 

Add the Smart Lock in the SimpliSafe® Mobile App

1. Open the SimpliSafe® Mobile App on your smartphone or tablet

2. Navigate to the three-bar menu on the upper left corner and select Add Device or Camera

3. Select Smart Lock from the list of available products

Pair the Smart Lock to Your System

1. Remove the battery cover on the Smart Lock by applying pressure to the front of the lock and sliding the cover to the right

2. Press and release the setup button located above the Smart Lock’s batteries 

3. Choose a name for the device by selecting one of our pre-populated names, or select Custom Name at the bottom of the screen to input your own

Prepare Your Door

1. On the outside of your door, place a strip of painter’s tape over the deadbolt to keep it in place

2. On the inside of your door, unscrew the deadbolt’s thumb turn and save the screws for a future step

Install the Mounting Plate to the Door

1. The mounting plate for the Smart Lock is located on the back of the lock, tucked in with the Smart Lock’s wing latches

2. Using the included release tool, slide the wing latches out on both sides of the Smart Lock

3. Remove the mounting plate from the Smart Lock

4. Place the side of the mounting plate that says “This Side to Door” on your door

5. Align the central bottom hole of the mounting plate around the tailpiece of the door’s lock

6. Using the screws that were removed from the deadbolt’s thumb turn, secure the mounting plate into place - making sure that you don’t over-tighten the screws as this can bend the mounting plate

   1. If the screw heads are not wide or strong enough to support the mounting plate, use the included washers

Attach the Tailpiece Adapter

1. In the Smart Lock’s box, you will find 4 colorful tailpiece adapters to place on the deadbolt’s tailpiece

2. Try placing each adapter on the deadbolt’s tailpiece until you find the one that fits naturally. Do not force the adapter to fit the tailpiece

3. Unlock your door

4. Locate the notch on the tailpiece adapter—this is a small, raised bump

5. Slide the adapter on the tailpiece so that the notch is facing toward the hinges of the door

Mount the Smart Lock to the Door

1. Unlock the Smart Lock by turning its thumbpiece

2. Slide open the wing latches on the back of the Smart Lock using either your hands or the release tool

3. Slide the Smart Lock over the adapter, slowly turning the thumbturn until it aligns and slides snug to the mounting plate

4. Push the wing latches back into the Smart Lock so they clamp on to the mounting plate

   1. You’ll know the Smart Lock is successfully seated when it is not loose and sits flush against the door

5. Turn the thumbturn to confirm it moves smoothly into both the locked and unlocked positions and there are no obstructions

Install the PIN Pad

1. Remove the battery tab from the PIN Pad to pair it with the Smart Lock

2. Use the double-sided adhesive or included screws to mount the PIN Pad to the outside of the door, ensuring that there’s at least 3 inches of space underneath the PIN Pad so you can access its batteries

Calibrating the Smart Lock

Once you have completed installing your Smart Lock and PIN Pad, return to the SimpliSafe® Mobile App. In the App, you’ll finish the setup and go through a calibration process for your Smart Lock.

If the calibration fails, please refer to the Troubleshooting Smart Lock Calibration article for further assistance.

Testing the Smart Lock

Once the Smart Lock is calibrated, you may test your PIN Pad by entering your Master PIN or a Custom PIN to unlock your door. Entering your PINs on the PIN Pad will also disarm your system when unlocking your door.

Sync an Entry Sensor With the Smart Lock

If you have an Entry Sensor on the same door as your Smart Lock, you may sync the two together to prevent the Smart Lock from locking when the door is open. To do this, simply press the setup button on the Entry Sensor when prompted in the SimpliSafe® Mobile App.

Confirm Your Existing Door’s Lock is Compatible

Before installing the Smart Lock, you will need to ensure that the lock on your door is compatible. 

The Smart Lock only works with single cylinder deadbolts. These deadbolts have a thumbturn on the inside of the door and a keyhole on the outside. Other requirements include:

• A clean, unobstructed strike plate and borehole

• Screws that are installed horizontally 

How to add the Smart Lock in the SimpliSafe® Mobile App

1. Open the SimpliSafe® Mobile App on your smartphone or tablet

2. Navigate to the three-bar menu on the upper left corner and select Add Device or Camera

3. Select Smart Lock from the list of available products

How to Pair the Smart Lock to Your System

1. Remove the battery cover on the Smart Lock by applying pressure to the front of the lock and sliding the cover up

2. Press and release the setup button located above the Smart Lock’s batteries 

3. Choose a name for the device by selecting one of our pre-populated names, or select Custom Name at the bottom of the screen to input your own

Prepare Your Door

1. On the outside of your door, place a strip of painter’s tape over the deadbolt to keep it in place

2. On the inside of your door, unscrew the deadbolt’s thumb turn and save the screws for a future step

Install the Mounting Plate to the Door

1. The mounting plate for the Smart Lock is located on the back of the lock, tucked in with the Smart Lock’s wing latches

2. Using the included release tool, slide the wing latches out on both sides of the Smart Lock

3. Remove the mounting plate from the Smart Lock

4. Place the side of the mounting plate that says “This Side to Door” on your door

5. Align the central bottom hole of the mounting plate around the tailpiece of the door’s lock

6. Using the screws that were removed from the deadbolt’s thumb turn, secure the mounting plate into place - making sure that you don’t over-tighten the screws as this can bend the mounting plate

   1. If the screw heads are not wide or strong enough to support the mounting plate, use the included washers

Attach the Tailpiece Adapter

1. In the Smart Lock’s box, you will find 4 colorful tailpiece adapters to place on the deadbolt’s tailpiece

2. Try placing each adapter on the deadbolt’s tailpiece until you find the one that fits naturally. Do not force the adapter to fit the tailpiece

3. Unlock your door

4. Locate the notch on the tailpiece adapter—this is a small, raised bump

5. Slide the adapter on the tailpiece so that the notch is facing toward the hinges of the door

Mount the Smart Lock to the Door

1. Unlock the Smart Lock by turning its thumbpiece

2. Slide open the wing latches on the back of the Smart Lock using either your hands or the release tool

3. Slide the Smart Lock over the adapter, slowly turning the thumbturn until it aligns and slides snug to the mounting plate

4. Push the wing latches back into the Smart Lock so they clamp on to the mounting plate

   1. You’ll know the Smart Lock is successfully seated when it is not loose and sits flush against the door

5. Turn the thumbturn to confirm it moves smoothly into both the locked and unlocked positions and there are no obstructions

Install the PIN Pad

1. Remove the battery tab from the PIN Pad to pair it with the Smart Lock

2. Use the double-sided adhesive or included screws to mount the PIN Pad to the outside of the door, ensuring that there’s at least 3 inches of space underneath the PIN Pad so you can access its batteries

Calibrating the Smart Lock

Once you have completed installing your Smart Lock and PIN Pad, return to the SimpliSafe® Mobile App. In the App, you’ll finish the setup and go through a calibration process for your Smart Lock.

If the calibration fails, please refer to the Troubleshooting Smart Lock Calibration article for further assistance.

Testing the Smart Lock

Once the Smart Lock is calibrated, you may test your PIN Pad by entering your Master PIN or a Custom PIN to unlock your door. Entering your PINs on the PIN Pad will also disarm your system when unlocking your door.

Sync an Entry Sensor With the Smart Lock

If you have an Entry Sensor on the same door as your Smart Lock, you may sync the two together to prevent the Smart Lock from locking when the door is open. To do this, simply press the setup button on the Entry Sensor when prompted in the SimpliSafe® Mobile App.