Smart Locks

If the Smart Lock fails to recalibrate when using the SimpliSafe® Mobile App or Keypad, there are a few possible causes. The placement of your Base Station may not be ideal, the Smart Lock’s battery could be low, or the Smart Lock may not be installed properly. We recommend taking each of the follow

To keep your Smart Lock working as intended, we recommend calibrating it every 6 months to help it stay aligned with your door. If for any reason you are having trouble with your Smart Lock, calibrating the lock is a great first step to take to get everything synced and running smoothly again. By ca

To keep your Smart Lock working as intended, we recommend calibrating it every 6 months to help it stay aligned with your door. If for any reason you are having trouble with your Smart Lock, calibrating the lock can help get everything synced and running smoothly again. By calibrating the Smart Lock

The PIN Pad for both the Smart Lock and Smart Lock Series 2 takes 2 CR2450 Lithium Batteries. The PIN Pad's batteries have a life expectancy of 8-12 months, depending on usage. Changing Your PIN Pad’s Batteries Use the Release Tool that was included in the Smart Lock Series 2 box If you do not have

There may come a time when you need to remove your Smart Lock Series 2 from your door, like during troubleshooting or if you’re moving to a new home or business location. To Remove the Smart Lock Series 2 From Your Door Use the wide side of the Smart Lock’s release tool as a level to slide out the t

In rare cases, you may need to remove the Smart Lock from your door during troubleshooting, if you are moving, or upgrading your Smart Lock to the Smart Lock Series 2. To Remove the Smart Lock From Your Door Use the wide side of the Smart Lock’s release tool as a level to slide out the two wing latc

There are different steps to take to troubleshoot your Smart Lock being offline, depending on whether the error appears intermittently or persistently within the SimpliSafe® App. If the Error is Intermittent: If you see the error appear intermittently within the SimpliSafe® App, and it goes away wit