Smart Locks

The Smart Lock Series 2 fully integrates with your SimpliSafe® system to keep your door locked - even if you forget to lock it yourself. There are multiple ways to lock and unlock your Smart Lock to gain access to your home, no keys required. 

How to Lock the Smart Lock

Using the PIN Pad

To lock your Smart Lock using its PIN Pad, press the “lock” button located on the bottom left corner.

Using the SimpliSafe® Mobile App

On the Overview page of the SimpliSafe® Mobile App, you will see a section showing the name of your Smart Lock and its locked or unlocked state. 

To lock the Smart Lock, tap the Unlocked icon on the screen. You’ll know that your Smart Lock has successfully locked when the icon turns blue and says “Locked.”

Setting up Auto-Lock

An exciting feature of the Smart Lock Series 2 is its Auto-Lock setting. When enabled, your Smart Lock will automatically lock itself after a set amount of time so it is never left unlocked on accident.

To enable Auto-Lock, follow these steps:

1. Open the SimpliSafe® Mobile App on your smartphone or tablet

2. Navigate to the My System gear on the bottom of the screen

3. Select Device Settings

4. Choose your Smart Lock

5. Scroll down to Smart Locking and then select Auto-Lock

6. Enable the setting and set the timer to a 30-second, 1-minute, or 5-minute delay

1. For iOS: After you have selected a length of time, choose Send to Base to save your settings

2. For Android: After you have selected a length of time, press OK and then Save in the upper right corner of the screen

Using your door’s keys

If you ever forget your smartphone and PINs, you can always use your door’s keys to manually lock your door.

How to Unlock the Smart Lock

Using the PIN Pad

To unlock your Smart Lock, you can enter either your Master PIN or one of your Custom PINs on its PIN Pad.

Using the SimpliSafe® Mobile App

On the Overview page of the SimpliSafe® Mobile App, you will see a section showing the name of your Smart Lock and its locked or unlocked state. 

To unlock the Smart Lock, tap the Locked icon on the screen. You’ll know that your Smart Lock has successfully locked when the icon turns gray and says “Unlocked”.

Using your door’s keys

If you ever forget your smartphone and PINs, you can always use your door’s keys to manually unlock your door.

Note: whenever you unlock your Smart Lock it will also disarm your SimpliSafe® system to prevent false alarms.

Auto-Lock sets a timer to automatically lock the door when it detects that the door is unlocked. When using the Smart Lock on its own, this feature operates on a time-based interval basis of 30 seconds, 1 minute, or 5 minutes. If you have an Entry Sensor that is installed and paired with your Smart Lock, Auto-Lock will be able to detect the door’s state and be configured to lock after a period of time when the door is closed. 

During the initial setup of your Smart Lock, you’ll be prompted to sync an Entry Sensor to the Smart Lock for this feature. Don’t worry if you skip over it! You can always pair the Entry Sensor at any time from within the SimpliSafe® Mobile App.

Pairing an Entry Sensor with Smart Lock

1. Open the SimpliSafe® App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Device Settings

4. Tap on your Smart Lock from under the Door Lock category

5. Scroll down to Synced Devices and tap on “Sync New”

6. Next, you’ll be prompted to press the pairing button on the top of your Entry Sensor. Briefly press this button and release. 

1. You will now hear the Base Station announce “Entry Sensor Synced”

7. Tap “Done” on the SimpliSafe® App to save your selections

Enable or Disable Auto-Lock for Smart Lock

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Device Settings

4. Tap on your Smart Lock from under the Door Lock category

5. Under Device Behaviors, select Auto-Lock

6. Turn this setting ON

7. Tap on the button to select an Auto-Lock time frame

1. Your options will be 30 seconds, 1 minute, or 5 minutes

8. After you have selected a length of time, choose Save in the upper right corner to save your selections

The Smart Lock Series 2 is the same device you know and love, but with an updated look. If you currently have the Smart Lock and received a Smart Lock Series 2 as a replacement, or you want to upgrade your device to the new model, follow the steps below to install your new device. 

Looking to purchase the Smart Lock Series 2? You can find the device available for purchase on our website.

You have 4 attempts to enter one of your PINs on your Smart Lock’s PIN Pad. Starting on the 5th attempt of entering the wrong PIN on the PIN Pad, the Smart Lock will initiate a number of safety measures to ensure that your home is safe.

The Smart Lock’s PIN Pad functions similarly to the Keypad. For example, entering the Master PIN or any Custom PIN will disarm the system. If you are subscribed to a monitoring plan that includes 24/7 emergency dispatch and enter your Duress PIN, we’ll request dispatch from the police immediately (and disarm your system to fool intruders). 

Note that the Smart Lock’s PIN Pad will not arm your system, it will only disarm it. This avoids the hassle of having to disarm your system each time you enter or exit the house. 

Pressing the Lock button on your Smart Lock’s PIN Pad will lock your Smart Lock, but it will not arm your system.

Yes! The Smart Lock’s PIN Pad uses the same PINs as your Keypad. This includes Master PINs, Custom PINs, and even Duress PINs.

Your Smart Lock will give you low-battery warnings for multiple weeks before it loses power. However, if your Smart Lock dies entirely before you replace your batteries, your key will still work. This is the same key you used for the deadbolt before installing the Smart Lock. 

If you need to change the batteries in your Smart Lock, or Smart Lock Series 2, visit our Help Center for further information.