Video Doorbell Pro

The Video Doorbell Pro is equipped with a PIR sensor that allows it to detect contrasting changes in the scenery, while using AI to process the images to determine if a motion alert is needed. The amount of motion alerts you receive can be adjusted through the SimpliSafe® Mobile App and Online Accou

Our Cameras have a wide field of view to maximize coverage inside and outside of your home. If you find that your camera is not detecting people or motion, there are a few steps you can take to improve its’ functionality. For the Outdoor Camera, Smart Alarm Wireless Indoor Security Camera, and Video

If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera. How to Run a Connection Check: Open the SimpliSafe® mobile app Tap on the Came

Incomplete camera recordings can often be a symptom of an underlying network connectivity issue. To rule out any temporary connectivity issues, we recommend rebooting your router - especially if it’s been a while since you’ve done this. To reboot your router, simply unplug it from power for 30-60 se

This article will troubleshoot not receiving push notifications for your cameras only. If you are not receiving system push notifications, please see our Not Receiving Push Notifications on my Smartphone for SimpliSafe® article. Push notifications for your camera are a great way to know when there i

What it Means An "Unable to Stream Video" error means that the app was unable to download and display the streamable video. As this is likely an issue on the app end, our team is notified of these errors and investigates promptly to ensure your video is back up for streaming as soon as possible. You

If you run into an issue with your Video Doorbell Pro that cannot be resolved through normal troubleshooting, you may need to reset* the device. A reset refreshes the camera's connection to the Base Station and clears out errors that may prevent it from working correctly. *The Video Doorbell Pro can