Video Doorbell Pro
Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices.

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Video Doorbell Pro Requirements
The Video Doorbell Pro is designed to replace an existing wired doorbell with a mechanical chime. If your home does not have a wired doorbell, you will need to install wiring first in order to use the Video Doorbell Pro. Below is a list of what is needed to install Video Doorbell Pro within your hom
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Video Doorbell Pro
Chime Connector Overview and Installation Guide
Overview The Chime Connector is a useful part of the Video Doorbell Pro’s setup. It helps to prevent the Video Doorbell Pro from producing a constant buzzing sound, or from not sounding at all when its button is pressed. If you do not have a Chime Connector, contact our Support team and they will se
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Video Doorbell Pro
Why Do I See Orbs Or Bubbles When My Camera Is Using Night Vision?
What is it? When in lowlight settings, your camera may pick up ghost-like "orbs" while recording. Don't worry—there's nothing supernatural going on. These orbs are called backscatter, or near-camera reflection. Backscatter happens when dust, water droplets, or other particles are present on or very
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Cameras
How much internet speed do I need for my camera?
Why does internet speed matter? The speed required to operate the cameras depends on the resolution quality that the camera is sending. Higher resolutions require faster speeds. This is especially important to consider during alarms when all cameras will record simultaneously and therefore require m
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Cameras
