Cameras

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. If Your Camera Will Not Connect to Wi-Fi During Initial Setup If you are having trouble connecting your camera to Wi-Fi during a first-

All SimpliSafe® Video Doorbell Pros use both video analytics and passive infrared (PIR) to detect motion in its field of view. Our granular motion detection options allow you to better control the quantity and types of notifications you get by customizing your activity zones, motion types, and sensi

The Video Doorbell Pro chimes through the Base Station, which has four different volume settings: Off, Low, Medium, and High, with Medium as the default setting. To change the volume of your Video Doorbell Pro’s chime, take the following steps in the SimpliSafe® Mobile App: Navigate to the “Cameras”

At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. If you are ever curious about the firmware that your system and cameras are running, take the steps below. Checking the Base Station’s firmware You can vi

The Wireless Outdoor Security Camera provides an extra set of eyes outside of your home, to alert you to potential threats before an issue occurs. The following article will walk you through some common issues that may occur, along with the steps you can take to troubleshoot the issues and work towa

Overview The Wireless Outdoor Security Camera and Outdoor Security Camera Series 2 require a Base Station running the latest firmware. The “Update Software” error typically means that you need to update your Base Station’s firmware. Not sure what version of the firmware is installed on your system?