If you have not done so already, you will need to charge the Outdoor Camera’s battery before installing it, even if you intend on plugging the camera into a power cable.

1. Plug the micro USB end of the included charging cable into the Outdoor Camera’s battery and the USB end of the cable into an adapter that outputs 7.5W minimum (this adapter is not included)

2. Once plugged in, the LED lights on the battery will begin to blink to indicate that the camera is charging

3. Charge the battery for at least 6 hours, or until all three lights on the battery are solid

Add the Outdoor Camera in the SimpliSafe® Mobile App

1. Open the SimpliSafe® Mobile App on your smartphone or tablet

2. Navigate to the three-bar menu on the upper left corner and select Add Device or Camera

3. Select Cameras from the list of available products, and then Outdoor Camera

Assemble the Outdoor Camera

After the Outdoor Camera’s battery has been charged completely, you will need to insert the battery in the camera.

1. Remove the camera’s lens by twisting it counterclockwise

2. Insert the battery so the metal contacts on it are facing upwards and align with the contacts inside the camera

3. Place the camera lens back on and twist it clockwise until it clicks into place

4. You’ll know that the Outdoor Camera has been assembled properly when it chimes and begins to flash white

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Outdoor Camera Isn’t Flashing White?

If the Outdoor Camera doesn’t begin to flash white, it could be due to a few reasons. Either the battery isn’t charged, the battery was inserted incorrectly, or the camera’s lens was not twisted on all the way.

First, remove the battery from the Outdoor Camera and connect it to power again by using the included USB power cable and your own power adapter. If the battery is fully charged, all three LED lights will be solid. 

Once you have confirmed that all 3 lights are solid on the battery, reinsert it into the camera, making sure that the charging contacts are facing up and the battery tab is facing out towards you. Then twist the lens back on the camera until it clicks into place. 

If the light still does not flash white after reassembling the camera, you will need to reset the Outdoor Camera.

Pair the Outdoor Camera to Your System

1. Firmly press and release the pairing button on the back of the camera

2. The Base Station will announce, “Camera added”

3. On the mobile app, choose a name for the camera by selecting one of our pre-populated names, or select Custom Name at the bottom of the screen to input your own

Connect the Outdoor Camera to Wi-Fi

1. By default, the SimpliSafe® App will prompt you to connect the Outdoor Camera to the same Wi-Fi network as your Base station

2. You may choose either “Yes, Connect” to connect it to this network, or “Choose a Different Network” to select another one

3. After your Outdoor Camera has connected to Wi-Fi, it will check for and apply any available updates 

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Outdoor Camera Didn’t Connect to Wi-Fi?

If your Outdoor Camera did not connect to your Wi-Fi network, please refer to the Camera Can’t Connect to Wi-Fi During Setup article.

Choose a Location for the Outdoor Camera

Next, you will be prompted to move your Outdoor Camera to its desired location and test its connection there before mounting the camera. This allows you to ensure your camera has a strong connection, or move your camera to a different location where the connection is stronger.

When finding a location for the Outdoor Camera, we recommend the following:

• The Outdoor Camera should be mounted 6.5 feet off the ground and angled 30° down

  • If mounting above 6.5 feet, we recommend using the permanent mount to secure the camera to the surface

• The Outdoor Camera’s motion sensor is most sensitive to side-by-side movement, so choose a location where subjects are likely to move horizontally across its field of view

• Make sure the Outdoor Camera’s field of view is not obstructed by branches, flags, or other objects

• If you plan on keeping the Outdoor Camera charged with the outdoor power cable, make sure that the camera is within reach of an exterior power outlet

Check the Outdoor Camera’s Connection

After finding a location for the Outdoor Camera, tap “Begin Test” in the SimpliSafe® App to test its Wi-Fi upload speed and signal strength. 

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Good Results

If your results were good, that indicates that the Outdoor Camera should stream and record video smoothly from its location. Please move forward to mounting the camera.

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Poor Signal Strength, Good Upload Speed

This result unusually indicates that the camera is not in range of the Wi-Fi router. Try moving the router closer to the camera or purchase a Wi-Fi extender.  

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Poor Signal Strength, Poor Upload Speed

This result indicates that the camera is not in range of the Wi-Fi router, and the Wi-Fi is not providing the minimum 2 Mbps upload speed. Move the camera closer to the router and try live streaming again. If this helps, you can either move the router closer to the camera or purchase a Wi-Fi extender.  

You may also need to contact your internet service provider to upgrade your package to one that includes higher upload speeds.

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Good Signal Strength, Poor Upload Speed

SimpliSafe® cameras require 2-3 Mbps per camera. If you have multiple cameras on your system, multiply the number of cameras by 2 to determine the minimum upload speed required. 

To improve your upload speed, you may either contact your internet service provider to upgrade your package, or move other Wi-Fi-enabled devices to a different network.

How to Mount the Outdoor Camera

When installing the Outdoor Camera, you may mount it using either the included magnetic mount or the permanent mount. If you are installing the permanent mount, please refer to the Outdoor Camera Permanent Mount Installation Guide.

1. Remove the mounting plate from the magnetic dome by turning it counterclockwise 

2. If your are installing the Outdoor Camera on a brick, stone, or stucco surface, drill 2 pilot holes into the surface using a 3/16-inch drill bit and gently tap the included wall anchors into the holes using a hammer or mallet

3. Attach the mounting plate to the surface using the provided screws and your own Phillips head screwdriver

4. Twist the magnetic dome back on the mounting plate until you hear it click into place

5. Place the camera on the magnetic mount

How to Power the Outdoor Camera

After mounting the Outdoor Camera, you will be prompted to install your Outdoor Power Cable or Solar Panel to keep the battery charged, or you can choose to run the Outdoor Camera off its battery power. 

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How to Install the Power Cable

1. Lift the cover off of the charging port that is located on the back of the Outdoor Camera

2. Firmly plug the micro USB end of the Power Cable into the camera, making sure that the micro USB is flush to the camera

3. Snap the included strain-relief clip to the cable at the top near the camera

4. Screw the clip into the surface near your camera, approximately 6 inches away

   1. If you are installing the Outdoor Camera on a brick, stone, or stucco surface, you will need to drill a single pilot hole using a 1/4 inch masonry drill bit and insert the wall anchor first

5. Plug the power adapter into an outdoor-rated power outlet with a waterproof cover

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How to Install the Solar Panel

If you are powering the Outdoor Camera with the Solar Panel, please refer to the Solar Panel Installation Guide in the Help Centre.

Fine-Tune the Outdoor Camera’s Position

As a last step, you’ll want to check your camera’s view to ensure that it is capturing your desired area. Tap the “Check Live View” button in the app to see your camera’s live stream. From there, you can adjust your camera’s angle to ensure it is capturing the area you want to watch over. For the best performance, the camera should be angled 30° down.

Add the SimpliCam® in the SimpliSafe® Mobile App

1. Open the SimpliSafe® Mobile App on your smartphone or tablet

2. Navigate to the three-bar menu on the upper left corner and select Add Device or Camera

3. Select Cameras from the list of available products, and then SimpliCam

4. On the "Are you installing at [location name]?" page, select "Yes" to confirm the camera location

   1. If you are installing the SimpliCam® somewhere else, select “No, I'm Installing Elsewhere" and follow the on-screen instructions

Connect the SimpliCam® to Wi-Fi

1. Next, you will be prompted to connect the SimpliCam® to Wi-Fi

   1. iOS Users: If your phone or tablet is already connected to Wi-Fi, the SimpliSafe® app will automatically select that one to connect the camera to. Tap "Next" on the bottom of the screen to connect to the network displayed

   2. Android Users: The app will display a list of available Wi-Fi networks to choose from

2. Type in the Wi-Fi password and select Next

Name the SimpliCam®

Next, the SimpliSafe® app will prompt you to name the SimpliCam®. You can select from our list of pre-populated names, or select Custom Name at the bottom of the screen to input your own.

Prepare the SimpliCam® for Setup

1. Remove the plastic from the lens if you have not already

2. Slide the SimpliCam® off the stand and plug the micro-USB into the port on the back of the camera

3. Remount the camera on the stand and plug it into the wall. The LED will show solid yellow, indicating it is booting up

4. When the camera finishes booting up, the customer will hear a voice prompt saying, "Your camera is ready for setup" 

5. The camera will start to flash white, indicating it is ready to be installed

Scan the QR Code

For the SimpliCam® to finish connecting to Wi-Fi, it will need to scan the QR code that appears on your phone or tablet’s screen.

1. Hold your phone 6-8 inches in front of the SimpliCam®

2. After the QR code successfully scans, press the "OK, Now Attempting…" button

   1. If the QR code does not scan, refer to the Why Won’t My QR Code Scan article in the Help Centre

Choose a Location for the SimpliCam®

Finally, you will need to find a location to place the SimpliCam®. When finding a spot to install the SimpliCam®, we recommend the following:

• The camera should be placed on a shelf on the edge of a shelf, and at least 4 feet off the ground

• The SimpliCam®’s motion sensor is most sensitive to side-by-side movement, so choose a location where  subjects are more likely move horizontally across its field of view, as opposed to directly toward the camera

Motion Detection settings control how your camera responds to motion events, such as someone walking in its view or a car driving by. In this menu, you can adjust Motion Events, Motion Notifications, Sensitivity, Motion Type, and Activity Zones.

Motion Events

Motion Events allows you to turn Motion Events On or Off. This setting is turned On by default.

Motion Notifications

Motion Notifications

The Motion Notifications settings allows you to determine whether you will receive push notifications for motion events or not. This setting can be turned On or Off and is set to On by default.

Sensitivity; Day

This setting determines how sensitive the camera is to detecting motion events during the day. This setting can be set to Low, Medium, or High, with Medium being the default.

Sensitivity; Night

This setting determines how sensitive the camera is to detecting motion events at night. This setting can be set to Low, Medium, or High, with Medium being the default.

Motion Type

The Motion Type setting allows you to choose between All Motion or People Only. When set to All Motion, the Video Doorbell Pro will detect all motion types. However, when set to People Only, the Video Doorbell will only notify you when people are detected.

Activity Zone

Activity Zones allow you to exclude certain areas for motion events. This is good if you want to ensure that motion isn’t detected from a high-traffic area of the camera’s view, like a busy street or sidewalk.

Video Quality manages the quality your livestreams and recordings will be at. You can adjust this to 1080p, 720p, or 420p. The higher the quality of the stream, the more bandwidth it will use on your network; so if you’re having trouble streaming at 1080p, you can try lowering the quality.

The Night Vision setting allows you to see potential intruders or threats in the dark by using infrared to capture video. This setting can be toggled to Auto, On, or Off. We recommend using Auto for the most optimal experience; however, if your camera is in a consistently dark area, you may want to opt for On.

The Status Light for your camera will show you that the camera is online and functioning, at a glance. This setting can be turned On or Off and is On by default. 

The Mic & Audio setting determines if audio is captured with camera recordings and also allows you to speak through the camera’s microphone. This setting can be turned On or Off and is On by default.

The Base Station Chime setting sets the volume at which your Base Station will chime when the doorbell is rung. This can be set to Off, Low, Medium, or High.