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  • Wireless Outdoor Security Camera Installation Guide

    Overview With the Wireless Outdoor Security Camera, enjoy advanced security from the outside, with 1080p HD video and a 140-degree ultra-wide field of view. Plus digital zoom and full-colour vision at night - so nothing slips by undetected. Before Getting Started Before you get started, let’s make s

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  • What does “Camera Connection Dropped” mean?

    A "Camera Connection Dropped" error means that during a live stream, SimpliSafe® stopped receiving video from the camera. This is often the result of poor internet connectivity between the camera and the router, causing the camera to be unable to upload video for viewing as fast as it is recording.

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  • Can't Connect Camera to Wi-Fi During Setup

    If you are having trouble connecting your camera to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements. A short list of requirements can be found below: Your Wi-Fi network must be broadcasting 2.4GHz SimpliSafe® cannot conne

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  • ​​What is the Difference Between Battery Power and Performance Mode for the Outdoor Security Camera Series 2?

    Your Outdoor Security Camera Series 2 comes with a rechargeable battery that lasts up to 3 months, depending on placement or usage. You may also purchase an outdoor power cable to allow your camera to stay awake and active, so that it may enter Performance Mode. This feature allows you to enjoy fast

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  • How to Rename a SimpliSafe® Camera

    There may be a point where you need to rename a camera for your SimpliSafe® System. Renaming a camera can be done easily through the SimpliSafe® Mobile App, but you can also rename a camera using your Web App. You can select a name from the list of prepopulated names within the SimpliSafe® Mobile ap

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  • Maximising Battery Life of the Wireless Outdoor Security Camera

    One of the most exciting features of the Outdoor Camera is its wireless power capability and long-lasting battery life. When fully charged, the battery is designed to last for up to 3 months. And since the life of the battery is completely dependent on usage and settings, there are several methods t

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  • Can’t Connect Camera to Wi-Fi After Setup

    If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera. How to Run a Connection Check: Open the SimpliSafe® mobile app Tap on the Came

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