Outdoor Cameras

The Wireless Outdoor Security Camera has a rechargeable battery with an expected 3 month lifetime, depending on usage and placement.

To remove the battery, simply untwist the cap on your Outdoor Camera. Then, use the tab on the battery to gently remove it from the battery compartment.

To charge your battery, you’ll need a USB power brick that supports 5V, 7.5W+, 1.5A+ charging. Using the supplied cable, plug it into the power brick and the camera and charge your battery. To fully charge your battery, it can take up to 6 hours. You’ll know the battery is fully charged once all 3 lights are illuminated and no longer pulsing

To replace your battery, slide it back into the battery compartment in the Outdoor Camera with the 3 gold circles on the battery facing up and the battery’s tab facing outwards. Then, twist the cap back onto the Outdoor Camera clockwise until you hear it click.

You’ll know that your Outdoor Camera has been assembled properly once it makes a high pitched chime and begins to flash white.

Still need help with your Outdoor Camera’s battery life?

If you find that the battery in your Outdoor Camera isn’t lasting 3 months on a single charge, there are steps you can take to maximise its battery life.

The Outdoor Security Camera Series 2 has a rechargeable battery that lasts up to 3 months depending on settings and usage. To remove the battery, simply untwist the front of the camera off of your Outdoor Camera Series 2. Then, use the pull tab on the battery to gently remove it from the battery compartment.

You can purchase an Outdoor Camera Power Cable to keep it charged

To charge your battery, you’ll need a USB power brick that supports 5V, 1.5A+ (7.5W+) charging. Using the supplied cable, plug the battery into the power brick to charge your battery. To fully charge your battery, it can take up to 6 hours. You’ll know the battery is fully charged once all 3 lights are illuminated and no longer pulsing.

To replace your battery, slide it back into the battery compartment in the Outdoor Camera Series 2 with the 3 gold circles on the battery facing up and the battery’s tab facing outwards. Then, twist the cap back onto the Outdoor Camera Series 2 clockwise until you hear it click.

You’ll know that your Outdoor Camera Series 2 has been assembled properly once it makes a high-pitched chime.

The Outdoor Camera Permanent Mount is a great way to install your camera anywhere with an extra-sturdy screw-in mount. This mount is perfect for walls and overhangs, bringing you peace of mind that your camera is harder to tamper with.

The following article will walk you through the installation process of the Outdoor Camera Mount. Installation video coming soon!

Need to purchase an Outdoor Camera Permanent Mount? You can find it available for purchase on our website .

Before Getting Started

We recommend installing the Outdoor Camera Mount with a power drill, instead of a Phillips head screwdriver. You’ll need a 7/64" drill bit for pilot holes or 3/16" for the anchors. If you are installing the Outdoor Camera Mount onto brick, stone, or stucco, you may also need wall anchors (not included in the box).

Placement Tips for the Outdoor Camera Mount

• Ensure that the Outdoor Camera is placed no lower than 6 feet from the ground, but no more than 8 feet high

• We recommend mounting your Outdoor Camera at 7-8 feet for best performance

• The Outdoor Camera should be angled down slightly, roughly a 30-degree angle

• If the Outdoor Camera is mounted upside down, the motion sensitivity is halved from ~30 feet to just about ~15 feet

• The Outdoor Camera is most sensitive to side-to-side motion, so the camera should be positioned towards areas where people will walk across its field of view, rather than walking towards the camera.

You’ll also want to identify factors that could dramatically change in temperature or interference regarding the Outdoor Camera’s heat signature detection. For example, driveways that can get very hot in the summer, or a flag moving in the wind and causing a cool shadow.

Outdoor Camera Mount Installation Guide

If you are installing into brick, stone, or stucco - you may need to pre-drill holes with your 3/16” drill bit. Once the holes have been drilled, hammer in the wall anchors to support the installation of the screws.

1. Attach the mount to the wall or overhang with the included screws

2. Secure the Outdoor Camera to the threaded screw on the mount by rotating the camera clockwise. Continue to rotate the camera onto the threaded screw until it cannot rotate anymore. This will ensure that it’s fully threaded onto the screw and secured to the mount.

3. Tighten the lock nut against the Outdoor Camera to prevent the camera from unscrewing. Rotate the lock nut counterclockwise until it’s tight against the Outdoor Camera.

4. Rotate the mount wing nut counterclockwise to loosen the torque on the mount, allowing the camera to move freely

5. Adjust the camera to the position you want it to be in to provide coverage for your home or business

1. For optimal performance, we recommend installing the camera 6-8 feet off the ground and angle it 30 degrees down. In this orientation, the camera can detect up to 30 feet of motion.

2. If mounting the camera upside down (such as on an overhang) the camera will be able to detect up to 15 feet of motion.

6. Once you are happy with the position of the camera, rotate the wing nut clockwise and tighten it firmly. You’ll want to tighten it as much as possible, to ensure that the camera will not lose its orientation over time.

1. Hold onto the camera while doing this to ensure the camera maintains its orientation.

7. That’s it! Your Outdoor Camera Mount has been installed! If you haven’t done so yet, please install your Outdoor Camera using our Installation Guide.

Troubleshooting the Outdoor Camera Mount

The most common issues stem from the lock nuts and wing nuts not being adequately tightened. You’ll want to rotate these to ensure they are tight, and cannot be tightened further. That will prevent the camera from rotating on the screw, or prevent drooping of the camera over time.

A flashing yellow light during the setup of your Outdoor Camera indicates that the camera has successfully connected to Wi-Fi, but is having trouble reaching the SimpliSafe® servers.

This issue can occur for a variety of reasons, such as:

• A firewall setting on your router is blocking access to SimpliSafe®

• You may have certain ports blocked on your network that SimpliSafe® uses

• Outdoor Camera requires port 8890 to be open

• A temporary connectivity issue with the SimpliSafe® servers

The best option would be to first diagnose the issue locally on your network, then try setting up your camera again. If you still run into the same problem during setup, first contact your Internet Service Provider (ISP) for additional troubleshooting. If you require additional support after working with your ISP, don’t hesitate to reach out to our support team directly.

A flashing yellow light during the setup of your Outdoor Security Camera Series 2 indicates that the camera has successfully connected to Wi-Fi, but is having trouble reaching the SimpliSafe® servers.

This issue can occur for a variety of reasons, such as:

• A firewall setting on your router is blocking access to SimpliSafe®

• You may have certain ports blocked on your network that SimpliSafe® uses

• Outdoor Camera Series 2 requires port 8890 to be open

• A temporary connectivity issue with the SimpliSafe® servers

The best option would be to first diagnose the issue locally on your network, then try setting up your camera again. If you still run into the same problem during setup, first contact your Internet Service Provider (ISP) for additional troubleshooting. If you require additional support after working with your ISP, don’t hesitate to reach out to our support team directly.

When installing your Outdoor Camera, it’s important to ensure that you twist the mounting dome onto the mounting plate until you hear an audible “click”. Continue to twist clockwise by hand until there is an audible “click”. When done properly, the mount will feel stable and secure; it will also require a slight bit of force to remove when turning counterclockwise.

Caution: If the mounting dome is not properly attached, you risk the camera being damaged or injuring someone if it falls.