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  • Entry Sensor Offline

    If your Entry Sensor is showing as offline on the SimpliSafe® Mobile App, this could be an indicator that the battery within the device needs to be replaced. The Entry Sensor takes a single (1) CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To

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  • Entry Sensor Settings & Customisations

    Your Entry Sensor can be customised to fit the needs of your home or business, whether your system is Armed or Off. Below are the steps on how to access your Entry Sensor’s settings, and what you’ll be able to find in that portion of the SimpliSafe® Mobile App. To adjust your Entry Sensor’s Settings

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  • My Entry Sensor Will Not Pair to My System

    If you just installed your Entry Sensor, but cannot find it under Device Settings - it’s possible that it did not pair correctly with your system. There are a few steps you can take to resolve this issue. You should take each step in the order they are presented, and attempt to pair the Entry Sensor

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  • Motion Sensor Gen 1 Installation Guide

    Overview Motion Sensors are always on the lookout for uninvited guests. They can detect motion within 30 feet, with a 90-degree field of view. They’re also designed to distinguish between people and pets. If you have a pet in your home, check out the Pet Owners video on this page for additional inst

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  • Entry Sensor Installation Guide

    Overview Entry Sensors defend your doors and windows. The Base Station will sound a quick chime when a door or window opens while your system is disarmed. Depending on your settings, this can also be set to trigger an alarm. Entry Sensors are made up of two parts: a sensor (the smaller of the two co

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  • Temperature Sensor Installation Guide

    Overview The Temperature Sensor triggers an alarm when your home’s temperature goes above or below the temperature range that you set. We won’t request dispatch of emergency services for temperature alarms, but with professional monitoring you’ll receive an automated call letting you know about the

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  • Water Sensor Installation Guide

    Overview The Water Sensor alerts you to leaks and flooding, helping you prevent expensive water damage. They are always sensing, whether your system is armed or not. We won’t request dispatch of emergency services for water alarms, but with professional monitoring you’ll receive an courtesy call let

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