Cameras

Video clips from SimpliSafe® cameras can be downloaded to your mobile device using the SimpliSafe® Mobile App. Recordings are available with select monitoring plans. Please note that if your camera name contains an apostrophe, this may limit your ability to download recordings. We recommend changing

If you’re getting too many motion alerts when your camera is set to People Only mode, we recommend trying the following tricks: Change your camera’s motion detection setting to All Motion Turn your camera’s sensitivity down to Medium or Low If you have Activity Zones set up, adjust them to also bloc

In some instances you may need to add the MAC Address of a SimpliSafe® product to your network’s allow list or firewall in order for it to connect to Wi-Fi. A MAC Address is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network. Only the Ba

The Video Doorbell Pro utilizes Wi-Fi to communicate with your SimpliSafe® system. If your Video Doorbell Pro is not livestreaming, there may be an underlying connection issue that needs to be addressed. Use the Connection Check in the SimpliSafe® App The Video Doorbell Pro has the ability to run a

If you are unable to initiate a live stream from within the SimpliSafe® Mobile App or Online Account, there are a few steps you can take to try and get things running again. Using the Connection Check Tool The Connection Check Tool for Cameras is a great way to better understand your signal strength

The SimpliCam® Wired Indoor Security Camera has a variety of settings that can be customized, like Camera Behavior, Video Quality, Night Vision, and more! You can make adjustments to the camera’s settings in the SimpliSafe® Mobile App. Using the SimpliSafe® Mobile App Open the SimpliSafe® Mobile App

The Wireless Outdoor Security Camera has a variety of settings that can be customized, such as Motion Detection, Night Vision, Video Quality, and more! You can adjust these settings at any time using the SimpliSafe® Mobile App. Using the SimpliSafe® Mobile App Open the SimpliSafe® Mobile App on your