Cameras

The Video Doorbell Pro chimes through the Base Station, which has four different volume settings: Off, Low, Medium, and High, with Medium as the default setting. To change the volume of your Video Doorbell Pro’s chime, take the following steps in the SimpliSafe® Mobile App:

1. Navigate to the “Cameras” tab on the bottom of the screen.

2. Tap the gear icon in the top right corner to open Camera Settings.

1. Please note, you will see two gear icons on your screen. Please select the gear in the top right corner.

3. Select your Video Doorbell Pro.

4. Scroll down to “Base Station Chime” and select your desired volume.

You can remove a camera from your system in a few easy steps within the SimpliSafe® Mobile App.

We recommend that you download recordings from your system's timeline before removing the camera from your system, to ensure you preserve any video you may need in the future.

Remove a Camera from the SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Camera Settings

4. Tap on the camera you wish to remove from the list of available cameras

5. Scroll down and choose X Remove Camera

If your SimpliCam® Wired Indoor Camera encounters an error that cannot be resolved by normal troubleshooting, performing a factory reset on the camera may be necessary.

To reset the SimpliCam®, you’ll first need to remove it from the SimpliSafe® Mobile App.

To remove the SimpliCam®:

1. Open the SimpliSafe® Mobile App on your phone or tablet.

2. Select the Cameras tab on the bottom of the screen.

3. Tap the gear icon in the top right corner of the app to open Camera Settings.

4. Select your SimpliCam®.

5. Scroll to the bottom of the screen and select Remove Camera.

After removing the SimpliCam® from your system, you can reset it.

To reset the SimpliCam®:

1. Locate the pairing button on the top of your SimpliCam®.

2. Press and hold this button for 20 seconds.

3. When you release the button, the SimpliCam® will begin to reboot.

1. After a minute the light on the camera will be a solid yellow, and 30 seconds after that you will see a flashing white light, prompting you to set up your camera again.

Once the reset is complete, you can add your camera back to your system using our installation guide. If you cannot set up your SimpliCam® after resetting it, please contact our Support team for additional help.

The SimpliCam® Wired Indoor Security Camera comes equipped with a passive infrared (PIR) sensor that allows it to sense contrasting temperature changes in its field of view to determine if it should send you a motion alert.

The frequency of motion alerts can be adjusted through your SimpliSafe® Mobile App or the online Web App. You can adjust the motion sensitivity to be High, Medium, or Low. Medium is the default setting—changing this will affect how much motion and what sized objects will set off the camera’s motion detection.

• High sensitivity will give you more frequent motion notifications

• Medium sensitivity is the default setting. You will receive a normal amount of notifications with this setting

• Low sensitivity will give you fewer motion notifications

How to Change Your Camera’s Settings

You can change your camera’s motion detection settings using either the SimpliSafe® Mobile App or Web App by taking the steps below.

SimpliSafe® Mobile App

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Select the Cameras tab from the navigation bar at the bottom of the screen

3. Tap on the gear icon to open up Camera Settings in the top right corner of the app

4. Select the camera you want to update

5. Tap Motion Detection

6. Under Sensitivity, move the slider to Low

7. When you are done, select Save in the top right corner to save your selections

SimpliSafe® Web App

1. Log into your SimpliSafe® account using the Web App on a computer

1. If you manage multiple properties, choose the location you wish to update from the list by clicking on the Base Station Serial Number or Property Address

2. Select Devices from the navigation bar on the left side of the screen

3. Select the camera you want to update

4. A pop up menu will appear on the right hand side of the screen

5. Scroll down to Motion Sensitivity and move the slider to Low

6. When you are done, click Save Changes on on the bottom of the pop up to save your selections

For additional help, please contact our Support team .

The Video Doorbell Pro will have a blinking red light when it is not connected to your Wi-Fi network. If you had successfully setup your Video Doorbell Pro before and it is now experiencing issues connecting to your network, we recommend checking your Wi-Fi network to ensure it’s transmitting a 2.4GHz band, and that your SSID and password are not longer than 31 characters each.

If your Video Doorbell Pro is no longer connected to your Wi-Fi and its status light is showing a different colour, refer to the table in the Video Doorbell Pro LED Usage Status Light Colours article.

If the Video Doorbell is not connected to Wi-Fi and its status light isn’t blinking at all, check that the mounting plate has good contact with the gold pins on the doorbell. Make sure that the mounting plate isn’t too tight that it is bending, preventing good contact with the gold pins. If something looks off or you’re not sure the Video Doorbell Pro is installed correctly, check out our installation guide for help.

If you are still having trouble reconnecting your Video Doorbell Pro to Wi-Fi after taking the above steps, we recommend running a Connection Check test in the SimpliSafe® mobile app to see if there are any issues between your network and Video Doorbell Pro.

How to Run a Connection Check:

1. Open the SimpliSafe® mobile app

2. Tap on the Cameras tab on the bottom of the screen

3. Select the gear icon in the upper right corner

4. Choose your Video Doorbell

5. Select Connection Check and follow the on-screen instructions to test your signal strength and upload speeds

Using your results, you can improve your Video Doorbell Pro’s connection with the tips below.

Camera Requirements:

• Signal strength should be above -55dBm. A lower number means a greater connection between your camera and router.

• If you have a low signal strength, you can try to troubleshoot your Wi-Fi network and improve your signal strength.

• Upload speed needs to be above 2Mbps for 720p video

• If your upload speed is below 2Mbps, you may need to contact your Internet Service Provider (ISP) to upgrade your internet package.

• If your upload speed is exactly 2Mbps, you should take these steps to improve your upload speed.

Yes, you can easily move your camera. If the new location is still in the range of its current Wi-Fi network, it can be moved around the home without any preparation. It will reconnect to the same Wi-Fi network when you plug it back in.

If the new location is on a new Wi-Fi network, you will need to change your camera’s Wi-Fi settings.

The Wireless Outdoor Security Camera has a rechargeable battery with an expected 3 month lifetime, depending on usage and placement.

To remove the battery, simply untwist the cap on your Outdoor Camera. Then, use the tab on the battery to gently remove it from the battery compartment.

To charge your battery, you’ll need a USB power brick that supports 5V, 7.5W+, 1.5A+ charging. Using the supplied cable, plug it into the power brick and the camera and charge your battery. To fully charge your battery, it can take up to 6 hours. You’ll know the battery is fully charged once all 3 lights are illuminated and no longer pulsing

To replace your battery, slide it back into the battery compartment in the Outdoor Camera with the 3 gold circles on the battery facing up and the battery’s tab facing outwards. Then, twist the cap back onto the Outdoor Camera clockwise until you hear it click.

You’ll know that your Outdoor Camera has been assembled properly once it makes a high pitched chime and begins to flash white.

Still need help with your Outdoor Camera’s battery life?

If you find that the battery in your Outdoor Camera isn’t lasting 3 months on a single charge, there are steps you can take to maximise its battery life.