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  • How to Rename a SimpliSafe® Device

    There may be a point where you need to rename a device for your SimpliSafe® System. Renaming it can be done easily through the SimpliSafe® Mobile App, but you can also rename a product using your Keypad. The following will walk you through these steps for each platform so you can pick whichever one

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  • Adhering Sensors to Surfaces

    Installing SimpliSafe® sensors takes less than a minute! In most cases, sensors can be mounted on walls by using the adhesive strips on the back of each device. However, there are some situations where the sensor may not adhere to the wall effectively, like: Brick surfaces: the surface can be rough

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  • Which Version of the Motion Sensor do I have?

    If you purchased a Motion Sensor from SimpliSafe or an authorized retailer prior to April 2023, it is likely that you have the first generation of the Motion Sensor. You can also tell which version of the Motion Sensor you have by comparing the size of the dome on it. The Motion Sensor Gen 1 has a d

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  • Motion Sensor Gen 1 Not Responding

    The warning ‘Sensor Not Responding’ for a Motion Sensor Gen 1 can be caused by a couple of things, including a low battery or a weak connection between the device and the Base Station. As a first step, we’d recommend ensuring that the battery is correctly installed. To do this: Slide the sensor off

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