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  • Outdoor Camera Power Cable Overview and Installation Guide

    Overview The Outdoor Camera Power Cable is a great way to keep your Outdoor Camera powered at all times. The Outdoor Camera Power Cable comes with an outdoor rated power cable along with cable clips that can be applied to a clean surface with the built-in adhesives, or permanently attached to that s

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  • Performance Mode for Cameras

    When connected to a continuous power source, the Outdoor Camera and Smart Alarm Wireless Indoor Security Camera can enter performance mode. When performance mode is enabled for a camera, the camera will remain awake allowing for faster live streams versus battery power. This feature is available to

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  • How to Reorder Cameras in the SimpliSafe® App

    An exciting feature of the SimpliSafe® App is the ability to reorder your list of cameras in the Cameras tab in the app*. This is helpful if you want to see your cameras in alphabetical order, or organized in any specific way. To Reorder Your Cameras in the SimpliSafe® App: Open the SimpliSafe® App

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  • Too Many Motion Alerts From the Outdoor Security Camera Series 2

    If you find that your Outdoor Security Camera Series 2 is detecting motion and you’re receiving too many notifications or alerts, there are some recommended placement and settings changes you can make to reduce the number of notifications. Adjust the Placement of the Camera If your Outdoor Camera Se

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  • How to Download Recordings From Your Camera

    Video clips from SimpliSafe® cameras can be downloaded to your mobile device using the SimpliSafe® Mobile App. Recordings are available with select monitoring plans. Please note that if your camera name contains an apostrophe, this may limit your ability to download recordings. We recommend changing

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  • Outdoor Camera Motion Detection Troubleshooting

    If you’re getting too many motion alerts when your camera is set to People Only mode, we recommend trying the following tricks: Change your camera’s motion detection setting to All Motion Turn your camera’s sensitivity down to Medium or Low If you have Activity Zones set up, adjust them to also bloc

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  • How to Find the MAC Address of a SimpliSafe® Device

    In some instances you may need to add the MAC Address of a SimpliSafe® product to your network’s allow list or firewall in order for it to connect to Wi-Fi. A MAC Address is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network. Only the Ba

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