Outdoor Cameras

What it Means An "Unable to Stream Video" error means that the app was unable to download and display the streamable video. As this is likely an issue on the app end, our team is notified of these errors and investigates promptly to ensure your video is back up for streaming as soon as possible. You

If your Outdoor Security Camera Series 2 ever encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary. *Please note that you cannot reset the Outdoor Camera remotely. You must be physically at the location of your system and

The Outdoor Security Camera Series 2 has a variety of settings that can be customized, such as Night Vision, Motion Detection, Video Quality, and more! If you are enrolled in SimpliSafe® Active Guard Outdoor Protection, some settings may not be adjustable within the SimpliSafe® Mobile App. Using the

The Wireless Outdoor Security Camera has an expected battery life of up to 3 months; however, its lifespan is dependent on usage and the settings on your Outdoor Camera. You can learn more in this article about preserving the battery life of the Outdoor Camera. If you notice that your Outdoor Camera

If your Wireless Outdoor Security Camera encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary. *Please note that you cannot reset the Outdoor Camera remotely. You must be with your camera physically to reset it. First, you

The error “Camera Connection Dropped” can happen for one of two reasons: The camera has a weak connection to your Wi-Fi network There is a low or dying battery, and the camera is unable to make the connection due to power constraints ​ Weak Wi-Fi Connection All SimpliSafe® cameras require a 2.4GHz W

The audio from the Outdoor Camera is designed to come in clearly through the SimpliSafe® Mobile App when reviewing timeline events or watching a live stream. If you find that the audio sounds muffled, dampened, or echo-like, there are a few steps you can take to try and improve your audio experience