Outdoor Camera Series 2

The error “Camera Disconnected” occurs when a SimpliSafe® camera’s connection to the Base Station, Wi-Fi router, and/or internet is disrupted. This article will walk you through the steps of troubleshooting the camera’s connection and get the device up and running. Please Note: you need to be with y

Our expert monitoring agents are trained to understand the difference between a visitor and a potential intruder - monitoring for any unknown persons when a motion event occurs. Where permitted, agents can also use automatic face matching during an event to avoid false interventions. You can create

SimpliSafe® Active Guard Outdoor Protection builds upon our existing professional monitoring services and is included as part of two new plans: Pro Plus and Pro monitoring plans for residential and business use. All while being designed to prevent crime before it happens. The following article will

​ Your SimpliSafe® cameras record* whenever they detect motion and during a number of system events to keep you updated about what is happening at your location. Camera recording behavior differs depending on the camera type, so refer to the charts below for a list of events that trigger a recording

The error “No Video” means that while recording, the camera disconnected from SimpliSafe® and the video was not able to be saved. This may indicate that a portion or the entirety of the video was lost, and unfortunately will not be able to be recovered. There are a few steps you can take to get your

There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. If Your Camera Will Not Connect to Wi-Fi During Initial Setup If you are having trouble connecting your camera to Wi-Fi during a first-

Once you have signed up for SimpliSafe® Active Guard Outdoor Protection as your new monthly subscription, there are a few steps you need to take to enable the service for your property. There are two ways to enroll your cameras in SimpliSafe® Active Guard Outdoor Protection. The first is during the