SimpliCam
Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices.

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SimpliCam® Wired Indoor Camera LED Status Light Colors
The status light on the front of your SimpliCam® Wired Indoor Security Camera indicates key information about your camera. At a glance, it can tell you if your camera is recording, if it isn’t connected to Wi-Fi, and so much more. You can watch the video for a hands-on look at what the LEDs will loo
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SimpliCam
How to Reorder Cameras in the SimpliSafe® App
An exciting feature of the SimpliSafe® App is the ability to reorder your list of cameras in the Cameras tab in the app*. This is helpful if you want to see your cameras in alphabetical order, or organized in any specific way. To Reorder Your Cameras in the SimpliSafe® App: Open the SimpliSafe® App
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Outdoor Cameras
How to Download Recordings From Your Camera
Video clips from SimpliSafe® cameras can be downloaded to your mobile device using the SimpliSafe® Mobile App. Recordings are available with select monitoring plans. Please note that if your camera name contains an apostrophe, this may limit your ability to download recordings. We recommend changing
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Cameras
How to Find the MAC Address of a SimpliSafe® Device
In some instances you may need to add the MAC Address of a SimpliSafe® product to your network’s allow list or firewall in order for it to connect to Wi-Fi. A MAC Address is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network. Only the Ba
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Cameras
Can't Initiate Live Stream From Within the SimpliSafe® App
If you are unable to initiate a live stream from within the SimpliSafe® Mobile App or Online Account, there are a few steps you can take to try and get things running again. Using the Connection Check Tool The Connection Check Tool for Cameras is a great way to better understand your signal strength
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Cameras
SimpliCam® Wired Indoor Camera Settings & Customizations
The SimpliCam® Wired Indoor Security Camera has a variety of settings that can be customized, like Camera Behavior, Video Quality, Night Vision, and more! You can make adjustments to the camera’s settings in the SimpliSafe® Mobile App. Using the SimpliSafe® Mobile App Open the SimpliSafe® Mobile App
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SimpliCam
SimpliCam® Wired Indoor Camera Overview and Installation Guide
Overview Keep an eye on your home with HD video that you can live stream from your phone, tablet, or computer with the SimpliCam® Wired Indoor Camera. The SimpliCam® alerts you the instant it detects motion so you can see what’s happening and take action through its 2-way audio. Enhance your recordi
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SimpliCam
