SimpliCam

Yes, you can easily move your camera. If the new location is still in the range of its current Wi-Fi network, it can be moved around the home without any preparation. It will reconnect to the same Wi-Fi network when you plug it back in.

If the new location is on a new Wi-Fi network, you will need to change your camera’s Wi-Fi settings.

Photo capture within the SimpliSafe® Mobile App allows you to easily take a photo or screenshot of a video recording from your system timeline. You can also use the filters at the top of the timeline to filter by Date or by a specific camera to better locate the footage you wish to view.

To Use Photo Capture

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose Timeline from the bottom navigation bar

3. Tap on any motion event from your historical timeline

4. Press the camera icon on the video control overlay of the video

5. Choose Save Image to save the snapshot to your device

Note, you may need to allow SimpliSafe® permission to your photos prior to being able to save the image locally.

Why does this error happen?

This error usually occurs because this camera is already associated with another account. To deter theft, we do not allow a camera to be added to an account without being fully removed from the original account. 

This tends to occur when a camera is purchased second-hand. The previous owner may have forgotten to remove the camera from their account. Unfortunately, SimpliSafe is unable to override this. The previous owner must remove the camera from their account. 

How can I resolve this?

If you are able to contact the previous owner and ask them to remove the camera from their account, you should be able to resolve this matter rather quickly. The previous owner would need to visit the settings page of the camera in question, scroll to the bottom, and press the button for “Remove Camera”. 

The SimpliCam® Wired Indoor Security Camera is our entry-level indoor security camera designed to monitor what’s happening when you’re not home.

The Smart Alarm Wireless Indoor Security Camera, when paired with intruder intervention*, is our most advanced indoor security camera yet - offering next-level protection that can help stop crime in real-time.

​*with a residential or business Pro Plus, Pro, or Core monitoring plan.

What is it?

When in lowlight settings, your camera may pick up ghost-like "orbs" while recording. Don't worry—there's nothing supernatural going on. These orbs are called backscatter, or near-camera reflection. Backscatter happens when dust, water droplets, or other particles are present on or very close to the lens, causing light to reflect through the unfocused images.

Additionally, a camera facing out a window, using Night Vision, or with a persistent status light can result in lower image quality overall.

If the "orbs" appear to be moving, it is likely dust particles in the air floating by closely to the camera lens. This is a perfectly normal occurrence and there is no way to completely eliminate it. However, you can get rid of stationary or persistent particles by carefully cleaning your lens.

Location Issues

Other times, this interference may be due to issues with the location of the camera. If your camera is near or directed toward a bright light, such as a street light or flood light, this can also cause backscatter to occur in the recording or stream. In this case, you can move or adjust the position of your camera away from the bright lights to improve its view and reduce interference.

If the issue persists, try swapping the camera with another in a different location if you have more than one. Otherwise, please contact support and we'll be happy help!

Doorbell Backscatter

If dust or other particles in the air frequently trigger your Doorbell, you can adjust its motion sensitivity. However, it does have built-in Day and Night Modes based on the light level outside, which will set the motion sensitivity to a lower setting when there is low light (and therefore a greater possibility of detecting those pesky airborne particles).

Why does internet speed matter?

The speed required to operate the cameras depends on the resolution quality that the camera is sending. Higher resolutions require faster speeds. This is especially important to consider during alarms when all cameras will record simultaneously and therefore require more speed.

We also have an interactive guide that can walk you through improving upload speeds on our Help Center.

Recommended Speeds

Below is a list of recommended upload speeds per camera. If you have multiple cameras streaming at once, the speed requirements go up accordingly.

The SimpliCam® Wired Indoor Camera is designed for indoor use. If you're looking to protect the outside of your home with a camera - check out the new Outdoor Security Camera !

Using the SimpliCam® Wired Indoor Camera outdoors may void your warranty.