SimpliCam
Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices.

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Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
Yes, you can easily move your camera. If the new location is still in the range of its current Wi-Fi network, it can be moved around the home without any preparation. It will reconnect to the same Wi-Fi network when you plug it back in. If the new location is on a new Wi-Fi network, you will need to
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SimpliCam
How to Take a Photo of Video Footage from within the SimpliSafe® Mobile App
Photo capture within the SimpliSafe® Mobile App allows you to easily take a photo or screenshot of a video recording from your system timeline. You can also use the filters at the top of the timeline to filter by Date or by a specific camera to better locate the footage you wish to view. To Use Phot
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Cameras
Unable to Set Up a Camera Because it is Already Associated With Another Account
Why does this error happen? This error usually occurs because this camera is already associated with another account. To deter theft, we do not allow a camera to be added to an account without being fully removed from the original account. This tends to occur when a camera is purchased second-hand.
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Cameras
What is the Difference Between the SimpliCam® Wired Indoor Security Camera and Smart Alarm Wireless Indoor Security Camera
The SimpliCam® Wired Indoor Security Camera is our entry-level indoor security camera designed to monitor what’s happening when you’re not home. The Smart Alarm Wireless Indoor Security Camera, when paired with intruder intervention*, is our most advanced indoor security camera yet - offering next-l
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Smart Alarm Indoor Camera
Why Do I See Orbs Or Bubbles When My Camera Is Using Night Vision?
What is it? When in lowlight settings, your camera may pick up ghost-like "orbs" while recording. Don't worry—there's nothing supernatural going on. These orbs are called backscatter, or near-camera reflection. Backscatter happens when dust, water droplets, or other particles are present on or very
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Cameras
How much internet speed do I need for my camera?
Why does internet speed matter? The speed required to operate the cameras depends on the resolution quality that the camera is sending. Higher resolutions require faster speeds. This is especially important to consider during alarms when all cameras will record simultaneously and therefore require m
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Cameras
Can I use the SimpliCam® Wired Indoor Camera outdoors?
The SimpliCam® Wired Indoor Camera is designed for indoor use. If you're looking to protect the outside of your home with a camera - check out the new Outdoor Security Camera ! Using the SimpliCam® Wired Indoor Camera outdoors may void your warranty.
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SimpliCam
