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  • Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?

    Yes, you can easily move your camera. If the new location is still in the range of its current Wi-Fi network, it can be moved around the home without any preparation. It will reconnect to the same Wi-Fi network when you plug it back in. If the new location is on a new Wi-Fi network, you will need to

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  • How to Take a Photo of Video Footage from within the SimpliSafe® Mobile App

    Photo capture within the SimpliSafe® Mobile App allows you to easily take a photo or screenshot of a video recording from your system timeline. You can also use the filters at the top of the timeline to filter by Date or by a specific camera to better locate the footage you wish to view. To Use Phot

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  • Unable to Set Up a Camera Because it is Already Associated With Another Account

    Why does this error happen? This error usually occurs because this camera is already associated with another account. To deter theft, we do not allow a camera to be added to an account without being fully removed from the original account. This tends to occur when a camera is purchased second-hand.

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  • What is the Difference Between the SimpliCam® Wired Indoor Security Camera and Smart Alarm Wireless Indoor Security Camera

    The SimpliCam® Wired Indoor Security Camera is our entry-level indoor security camera designed to monitor what’s happening when you’re not home. The Smart Alarm Wireless Indoor Security Camera, when paired with intruder intervention*, is our most advanced indoor security camera yet - offering next-l

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  • Why Do I See Orbs Or Bubbles When My Camera Is Using Night Vision?

    What is it? When in lowlight settings, your camera may pick up ghost-like "orbs" while recording. Don't worry—there's nothing supernatural going on. These orbs are called backscatter, or near-camera reflection. Backscatter happens when dust, water droplets, or other particles are present on or very

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  • How much internet speed do I need for my camera?

    Why does internet speed matter? The speed required to operate the cameras depends on the resolution quality that the camera is sending. Higher resolutions require faster speeds. This is especially important to consider during alarms when all cameras will record simultaneously and therefore require m

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  • Can I use the SimpliCam® Wired Indoor Camera outdoors?

    The SimpliCam® Wired Indoor Camera is designed for indoor use. If you're looking to protect the outside of your home with a camera - check out the new Outdoor Security Camera ! Using the SimpliCam® Wired Indoor Camera outdoors may void your warranty.

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