Cameras

The error “Camera Disconnected” occurs when a SimpliSafe® camera’s connection to the Base Station, Wi-Fi router, and/or internet is disrupted. This article will walk you through the steps of troubleshooting the camera’s connection and get the device up and running. Please Note: you need to be with y

If you change your Wi-Fi network name and/or password for any reason (such as moving into a new home, or receiving a new router), you’ll need to update your SimpliSafe® System with the new credentials. You will always want to update the Base Station Wi-Fi first before proceeding to the camera steps.

Our expert monitoring agents are trained to understand the difference between a visitor and a potential intruder - monitoring for any unknown persons when a motion event occurs. Where permitted, agents can also use automatic face matching during an event to avoid false interventions. You can create

SimpliSafe® Active Guard Outdoor Protection builds upon our existing professional monitoring services and is included as part of two new plans: Pro Plus and Pro monitoring plans for residential and business use. All while being designed to prevent crime before it happens. The following article will

​ Your SimpliSafe® cameras record* whenever they detect motion and during a number of system events to keep you updated about what is happening at your location. Camera recording behavior differs depending on the camera type, so refer to the charts below for a list of events that trigger a recording

If you are having trouble connecting your camera to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements. A short list of requirements can be found below: Your Wi-Fi network must be broadcasting 2.4GHz SimpliSafe® cannot conne

The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements. A short