Cameras

SimpliSafe® Active Guard Outdoor Protection includes agent intervention when an unknown person is on your property. If an expert monitoring agent is actively viewing a camera event, you’ll see the event status read Agent Verifying in the Timeline. Additionally, your Outdoor Security Camera Series 2

If your Outdoor Security Camera Series 2, Video Doorbell Pro, and/or Video Doorbell Series 2 is enrolled in SimpliSafe® Active Guard Outdoor Protection, some settings will have a “Locked” icon next to them under Camera Settings within the SimpliSafe® Mobile App. This is due to the fact that these se

Overview The Video Doorbell Series 2 requires a continuous power source to function - generally through existing doorbell wiring. If your home does not have doorbell wiring already set up, you may connect the Video Doorbell to a plug-in power adapter instead. Power adapters are sold at retailers lik

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

If you change your Wi-Fi network name and/or password for any reason (such as moving into a new home, or receiving a new router), you’ll need to update your SimpliSafe® System with the new credentials. You will always want to update the Base Station Wi-Fi first before proceeding to the camera steps.

SimpliSafe® Active Guard Outdoor Protection is compatible with the Outdoor Security Camera Series 2, Video Doorbell Series 2, and Video Doorbell Pro. While the Video Doorbell Pro is compatible with this service, it is not intended to be the sole camera for this service. You can enable up to 3 camera

There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. If Your Camera Will Not Connect to Wi-Fi During Initial Setup If you are having trouble connecting your camera to Wi-Fi during a first-