Cameras

Completely Charge the Outdoor Camera’s Battery

If you have not done so already, you will need to charge the Outdoor Camera’s battery completely before installing it, even if you intend on plugging the camera into a power cable.

1. Plug the micro USB end of the included charging cable into the Outdoor Camera’s battery and the USB end of the cable into an adapter that outputs 7.5W minimum (this adapter is not included)

2. Once plugged in, the LED lights on the battery will begin to blink to indicate that the camera is charging

3. Charge the battery for at least 6 hours, or until all three lights on the battery are solid

Add the Outdoor Camera in the SimpliSafe® Mobile App

1. Open the SimpliSafe® Mobile App on your smartphone or tablet

2. Navigate to the three-bar menu on the upper left corner and select Add Device or Camera

3. Select Cameras from the list of available products, and then Outdoor Camera Series 2

Assemble the Outdoor Camera

After the Outdoor Camera’s battery has been charged completely, you will need to insert the battery in the camera.

1. Remove the camera’s lens by twisting it counterclockwise

2. Insert the battery so the metal contacts on it are facing upwards and align with the contacts inside the camera

3. Place the camera lens back on and twist it clockwise until it clicks into place

4. You’ll know that the Outdoor Camera has been assembled properly when it chimes and begins to flash white

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Outdoor Camera Isn’t Flashing White?

If the Outdoor Camera doesn’t begin to flash white, it could be due to a few reasons. Either the battery isn’t charged, the battery was inserted incorrectly, or the camera’s lens was not twisted on all the way.

First, remove the battery from the Outdoor Camera and connect it to power again by using the included USB power cable and your own power adapter. If the battery is fully charged, all three LED lights will be solid. 

Once you have confirmed that all 3 lights are solid on the battery, reinsert it into the camera, making sure that the charging contacts are facing up and the battery tab is facing out towards you. Then twist the lens back on the camera until it clicks into place. 

If the light still does not flash white after reassembling the camera, you will need to reset the Outdoor Camera.

How to Pair the Outdoor Camera to Your System

1. Firmly press and release the pairing button on the back of the camera

2. The Base Station will announce, “Camera added”

3. On the mobile app, choose a name for the camera by selecting one of our pre-populated names, or select Custom Name at the bottom of the screen to input your own

Connect the Outdoor Camera to Wi-Fi

1. By default, the SimpliSafe® App will prompt you to connect the Outdoor Camera to the same Wi-Fi network as your Base station

2. You may choose either “Yes, Connect” to connect it to this network, or “Choose a Different Network” to select another one

3. After your Outdoor Camera has connected to Wi-Fi, it will check for and apply any available updates 

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Outdoor Camera Didn’t Connect to Wi-Fi?

If your Outdoor Camera did not connect to your Wi-Fi network, please refer to the Camera Can’t Connect to Wi-Fi During Setup article.

Choose a Location for the Outdoor Camera

Next, you will be prompted to move your Outdoor Camera to its desired location and test its connection there before mounting the camera. This allows you to ensure your camera has a strong connection, or move your camera to a different location where the connection is stronger.

When finding a location for the Outdoor Camera, we recommend the following:

• If the Outdoor Camera will be enrolled in Active Guard Outdoor Protection, make sure that the camera is within reach of an exterior power outlet

• The Outdoor Camera should be mounted 6.5 feet off the ground and angled 30° down

  • If mounting above 6.5 feet, we recommend using the permanent mount to secure the camera to the surface

• The Outdoor Camera’s motion sensor is most sensitive to side-by-side movement, so choose a location where subjects are likely to move horizontally across its field of view

• Make sure the Outdoor Camera’s field of view is not obstructed by branches, flags, or other objects 

Check the Outdoor Camera’s Connection

After finding a location for the Outdoor Camera, tap “Begin Test” in the SimpliSafe® App to test its Wi-Fi upload speed and signal strength. 

Good Results

If your results were good, that indicates that the Outdoor Camera should stream and record video smoothly from its location. Please move forward to mounting the camera.

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Poor Signal Strength, Good Upload Speed

This result unusually indicates that the camera is not in range of the Wi-Fi router. Try moving the router closer to the camera or purchase a Wi-Fi extender.  

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Poor Signal Strength, Poor Upload Speed

This result indicates that the camera is not in range of the Wi-Fi router, and the Wi-Fi is not providing the minimum 2 Mbps upload speed. Move the camera closer to the router and try live streaming again. If this helps, you can either move the router closer to the camera or purchase a Wi-Fi extender.  

You may also need to contact your internet service provider to upgrade your package to one that includes higher upload speeds.

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Good Signal Strength, Poor Upload Speed

SimpliSafe® cameras require 2-3 Mbps per camera. If you have multiple cameras on your system, multiply the number of cameras by 2 to determine the minimum upload speed required. 

To improve your upload speed, you may either contact your internet service provider to upgrade your package, or move other Wi-Fi-enabled devices to a different network.

How to Mount the Outdoor Camera

When installing the Outdoor Camera, you may mount it using either the included magnetic mount or the permanent mount. If you are installing the permanent mount, please refer to the Outdoor Camera Permanent Mount Overview and Installation Guide.

1. Remove the mounting plate from the magnetic dome by turning it counterclockwise 

2. If your are installing the Outdoor Camera on a stone, brick, or stucco surface, drill 2 pilot holes into the surface using a 3/16-inch drill bit and gently tap the included wall anchors into the holes using a hammer or mallet

3. Attach the mounting plate to the surface using the provided screws and your own Phillips head screwdriver

4. Twist the magnetic dome back on the mounting plate until you hear it click into place

5. Place the camera on the magnetic mount

How to Power the Outdoor Camera

After mounting the Outdoor Camera, you will be prompted to install your Outdoor Power Cable or Solar Panel to keep the battery charged, or you can choose to run the Outdoor Camera off its battery power. 

Note: if you are enrolling the Outdoor Camera in Active Guard Outdoor Protection, you must install an Outdoor Power Cable.

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How to Install the Power Cable

1. Lift the cover off of the charging port that is located on the back of the Outdoor Camera

2. Firmly plug the micro USB end of the Power Cable into the camera, making sure that the micro USB is flush to the camera

3. Snap the included strain-relief clip to the cable at the top near the camera

4. Screw the clip into the surface near your camera, approximately 6 inches away

   1. If you are installing the Outdoor Camera on a brick, stone, or stucco surface, you will need to drill a single pilot hole using a 1/4 inch masonry drill bit and insert the wall anchor first

5. Plug the power adapter into an outdoor-rated power outlet with a waterproof cover

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How to Install the Solar Panel

If you are powering the Outdoor Camera with the Solar Panel, please refer to the Solar Panel Installation Guide in the Help Center.

Fine-Tune the Outdoor Camera’s Position

Next, you’ll want to check your camera’s view to ensure that it is capturing your desired area. Tap the “Check Live View” button in the app to see your camera’s live stream. From there, you can adjust your camera’s angle to ensure it is capturing the area you want to watch over. For the best performance, the camera should be angled 30° down.

How to Enroll the Outdoor Camera in Active Guard Outdoor Protection

If you are subscribed to either our Pro Plus or Pro monitoring plans, you will then be prompted to enroll your Outdoor Camera in Active Guard Outdoor Protection. If you do not want to enroll your camera now, you may always do so at a later time.

If the Outdoor Camera is not plugged into a power cable, it cannot be enrolled. Keeping the camera plugged in allows SimpliSafe® to act on motion events without worrying about the camera’s battery levels. Once you have plugged the Outdoor Camera into power, you can enroll it at a later time in your camera’s settings. 

The serial number for the Base Station can be found on the bottom of the unit, right underneath the QR code.

The serial number for the Keypad can be found underneath the battery cover, at the bottom of the device. Simply slide the Keypad off the bracket (battery cover), then turn it around and look towards the bottom of the battery compartment to see it. The serial number will be listed above the manufacturing date.

The serial number for the Key Fob is found on the tab at the bottom of the device. Flip the Key Fob over so its back is facing you and look at the tab to find its number.

Entry Sensor

To find the serial number on the Entry Sensor, simply remove the Entry Sensor from its bracket. To remove it from the bracket, locate the pairing button on the sensor, then slide the sensor up towards the button. Once the sensor has been removed from the bracket, look at the battery and the serial number will be right above it.

Motion Sensor Gen 1

The serial number for the Motion Sensor Gen 1 is located right above the sensitivity slider. To expose the battery compartment for viewing, gently grip the Motion Sensor and slide it up and off its bracket. You may need to wiggle it or use light force to push the sensor off the bracket. Once removed, look for the “sensitivity” embossed on the plastic. The serial number will be above it.

Motion Sensor Gen 2

The serial number for the Motion Sensor Gen 2 is located on the back side of the sensor in the upper right corner underneath the QR code. To locate it, remove the Motion Sensor Gen 2 from its’ bracket, by either wiggling it side to side then pushing up towards the pairing button. You may need to use light force to accomplish this. Once the battery is exposed, you’ll find the serial number in white text underneath the QR code.

Glassbreak Sensor

The serial number for the Glassbreak Sensor is located above the sensitivity slider on the back of the device. To expose this area and the battery compartment, simply slide the Glassbreak Sensor off its bracket by wiggling it back and forth then up towards the pairing button. You may need to use light force to accomplish this. Once exposed, locate “sensitivity” embossed in the plastic, and you’ll find the serial number right above that.

Panic Button

The serial number for the Panic Button is located within the battery compartment for the product. To expose the battery compartment, slide the front of the Panic Button up and off its bracket - being careful not to press the Panic Button during this process! Once exposed, you’ll find the serial number at the bottom of the device.

Extra Siren

The serial number for the Extra Siren can be found on the back of the device, underneath the bracket. To remove the Extra Siren from the bracket, simply slide it up and off the bracket. You may need to use light force to accomplish this. You do not need to remove the battery cover to see the serial number. You can find it at the bottom of the product, next to the QR code or in between the two screws at the bottom of the product.

Temperature Sensor

The serial number for the Temperature Sensor (Freeze Sensor) can be found within the battery compartment on the device. Simply slide the product off its bracket by wiggling it side to side then pushing up towards the pairing button on the product. You may need to use light force to accomplish this. Once the sensor is removed from its bracket, you can locate the serial number next to the QR code, at the bottom of the battery compartment.

Water Sensor

The serial number for the Water Sensor is within the battery compartment. To expose this, you’ll need to twist the Water Sensor base and top apart from one another, rotating it counterclockwise. Once they are separated, you’ll find the serial number below the battery, opposite of the QR code. If you need to reassemble the Water Sensor, line up the arrow on the top and bottom pieces, then twist them back together. They should seamlessly rotate to create a water-tight seal, so do not apply pressure or force them to go together if the arrows are not lined up.

Smoke & Carbon Monoxide Detector

The serial number for the Smoke & Carbon Monoxide Detector can be found on the back of the device, after removing it from its bracket. To remove the Smoke & CO Detector from its bracket, rotate the detector counterclockwise. The serial number will be to the right of the QR code, in white text on the black background, right above the manufacturing date.
To reassemble the Smoke & CO Detector, twist the detector back onto the bracket moving it clockwise. It should click into place once secured. If it’s not fully attached to the bracket, it could result in a tampering error, which can cause your Base Station to beep repeatedly, signifying the trouble signal.

​Carbon Monoxide Detector

The serial number for the Carbon Monoxide Detector can be found on the back of the device, after removing it from its bracket. To remove the CO Detector from its bracket, rotate the detector counterclockwise. The serial number is right above the center of the device on the back of the product. You can find it by looking for “S/N:” followed by a string of letters and numbers.

To reassemble the CO Detector, twist the detector back onto the bracket moving it clockwise. It should click into place once secured. If it’s not fully attached to the bracket, it could result in a tampering error, which can cause your Base Station to beep repeatedly, signifying the trouble signal.

Smoke Detector

The serial number for the Smoke Detector can be found on the outside of the device, on a sticker that denotes “S/N:” followed by a string of numbers and letters. You may or may not need to remove the Smoke Detector from its bracket to view the serial number. If you need to remove it from its bracket, simply twist it counterclockwise.

To reassemble the Smoke Detector, twist the detector back onto the bracket moving it clockwise. It should click into place once secured. If it’s not fully attached to the bracket, it could result in a tampering error, which can cause your Base Station to beep repeatedly, signifying the trouble signal.

Outdoor Camera Series 2

The serial number for the Outdoor Camera Series 2 is located on the back of the camera lens (or cap, as we call it). To remove the lens from the body of the camera, simply rotate the cap clockwise. Then, turn over the cap to expose the product information. You’ll find the serial number underneath the QR code, in white text on the black background.

Outdoor Camera

The serial number for the Outdoor Camera is located on the back of the camera lens (or cap, as we call it). To remove the lens from the body of the camera, simply rotate the cap clockwise. Then, turn over the cap to expose the product information. You’ll find the serial number to the left of the QR code, in white text on the black background.

Video Doorbell Pro

The serial number for the Video Doorbell Pro can be found on the back of the device. To remove the Video Doorbell Pro to expose the serial number, you’ll need to remove the security screw from the bottom of the device, using a T5 Torx Screwdriver. Once the screw has been removed, gently remove the Video Doorbell Pro faceplate from the bracket. Flip the camera over, and you’ll find the serial number underneath the Model Number, just to the right of the QR code.

Smart Alarm Wireless Indoor Security Camera

The serial number on the Smart Alarm Wireless Indoor Security Camera can be found on the backside of the camera, right underneath the QR code.

SimpliCam® Wired Indoor Security Camera

The serial number for the SimpliCam® Wired Indoor Security Camera can be found on the back of the SimpliCam®. There is a white sticker towards the top, and you’ll find the serial number underneath the Model Number to the right of the QR code.

Smart Lock Series 2

The serial number on the Smart Lock Series 2 can be found right above the battery compartment on the back of the Smart Lock. This is the part that is inside of your home or business, not outside of your door. To access it, slide the battery cover to the right to remove it. Then, locate the serial number in the center on the upper portion of the back of the Smart Lock itself.

Smart Lock

The serial number on the Smart Lock can be found on the back of the Smart Lock itself, the piece that goes inside your door. To remove this, you’ll need to use the included Release Tool. If you no longer have the release tool, you can always use a small flathead screwdriver, similar to one you would find in an eyeglass kit. 

To remove the Smart Lock:

1. Using the Release Tool (or a small flathead screwdriver) slide out the two wing latches on each side of the device

2. After sliding out the wing latches, you can pull the Smart Lock off the door. 

Once removed, you’ll find the serial number in the center right above the wing latches, right underneath the FCC ID embossed section.

When it comes time to place the Smart Lock back on your door, refer to our Smart Lock Installation Guide on the Help Center.