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  • How to Take a Photo of Video Footage from within the SimpliSafe® Mobile App

    Photo capture within the SimpliSafe® Mobile App allows you to easily take a photo or screenshot of a video recording from your system timeline. You can also use the filters at the top of the timeline to filter by Date or by a specific camera to better locate the footage you wish to view. To Use Phot

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  • Wireless Outdoor Security Camera LED Status Light Colors

    The status light located on the front of your Outdoor Camera indicates key information about your camera. At a glance, it can tell you if your camera is recording, if it isn’t connected to Wi-Fi, or so much more. The video below will help you identify what camera colors you may see with your camera

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  • Unable to Set Up a Camera Because it is Already Associated With Another Account

    Why does this error happen? This error usually occurs because this camera is already associated with another account. To deter theft, we do not allow a camera to be added to an account without being fully removed from the original account. This tends to occur when a camera is purchased second-hand.

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  • Outdoor Camera Permanent Mount Overview and Installation Guide

    The Outdoor Camera Permanent Mount is a great way to install your camera anywhere with an extra-sturdy screw-in mount. This mount is perfect for walls and overhangs, bringing you peace of mind that your camera is harder to tamper with. The following article will walk you through the installation pro

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  • Error: Camera Battery Low

    What It Means If you see a low battery warning on your Wireless Outdoor Security Camera, Outdoor Security Camera Series 2, or Smart Alarm Wireless Indoor Security Camera, that means that you need to charge its battery so it can continue recording video and live streaming. How To Charge The Outdoor C

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  • Where to Place the Outdoor Camera Series 2

    The Outdoor Camera Series 2 is designed for outdoor usage in both residential and business environments. Finding the right spot for your Outdoor Camera is crucial to capturing motion events, and ensuring that SimpliSafe® Active Guard Outdoor Protection can provide agent intervention, when subscribed

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  • Wireless Outdoor Security Camera Flashing Yellow During Setup

    A flashing yellow light during the setup of your Outdoor Camera indicates that the camera has successfully connected to Wi-Fi, but is having trouble reaching the SimpliSafe® servers. This issue can occur for a variety of reasons, such as: A firewall setting on your router is blocking access to Simpl

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