Sensors

The Entry Sensor will display a “Not Responding” error message when it fails to check in with the Base Station after 24 hours. If your sensor was previously working and the error suddenly occurred, it is likely the result of a dead or dying battery. How to Replace the Entry Sensor’s Battery As a fir

Overview Glassbreak Sensors are programmed to listen for the specific frequency of windows breaking. They're even sensitive enough to know the difference between a plate breaking, and a window breaking. Inside the Glassbreak Sensor is a small microphone that is calibrated to react to the sound of th

Overview Motion Sensors are always on the lookout for uninvited guests. They can detect motion within 35 feet, with a 90-degree field of view. The Motion Sensor Gen 2 also has Pet Mode to distinguish between people and pets. Need to purchase a Motion Sensor? You can find it available for purchase on

Overview Motion Sensors are always on the lookout for uninvited guests. They can detect motion within 30 feet, with a 90-degree field of view. They’re also designed to distinguish between people and pets. If you have a pet in your home, check out the Pet Owners video on this page for additional inst

Overview Entry Sensors defend your doors and windows. The Base Station will sound a quick chime when a door or window opens while your system is disarmed. Depending on your settings, this can also be set to trigger an alarm. Entry Sensors are made up of two parts: a sensor (the larger of the two com

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

If your Motion Sensor is not detecting motion, it could be due to one of three things. Either the device needs to be power cycled, moved to a new location, or its sensitivity needs to be adjusted. Power Cycle and Test the Motion Sensor As a first step, you should power cycle the Motion Sensor and th