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    Glassbreak Sensor Offline

    If your Glassbreak Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. The Glassbreak Sensor takes a single Duracell CR-123A Lithium 3V battery and has a life expectancy of up to 3 years, depending on placement and

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    Glassbreak Sensor

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    Testing the Entry Sensor

    Test Mode is a great way to test the connection between your Base Station and other SimpliSafe® products. We recommend periodically placing your system into Test Mode to ensure that your devices are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disa

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    Entry Sensor

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    How To Replace Water Sensor Battery

    The Water Sensor takes one Duracell CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To change your Water Sensor battery, twist the bottom and top apart and replace the battery inside. To close it again, make sure that the grooves are aligned be

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    Water Sensor

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    Testing the Water Sensor

    Test Mode is a great way to test the connection between your Base Station and other SimpliSafe® proucts. We recommend periodically placing your system into Test Mode to ensure that your products are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disa

    Help Center Article

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    Water Sensor

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    Testing the Glassbreak Sensor

    Test Mode is a great way to test the connection between your Base Station and other SimpliSafe® products. We recommend periodically placing your system into Test Mode to ensure that your devices are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disa

    Help Center Article

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    Glassbreak Sensor

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    How SimpliSafe® Products Respond During an Alarm

    ​​​SimpliSafe’s® Professional Monitoring protects your home or business across many types of alarms. Depending on your monitoring plan and alarm type, when an alarm is triggered, you’ll be notified through App Push Notifications or Alarm Text Messages. You’ll also be able to interact with our in-app

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    Product Support

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    Low Battery Notification for the Entry Sensor Won't Clear

    If you recently changed the battery within your Entry Sensor and are still seeing a “Low Battery” notification within the SimpliSafe® Mobile App or on your Keypad, note that this message can take up to 24 hours to clear on its own. If the error is intermittent or happening beyond that 24 hour period

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    Entry Sensor