Sensors

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

Overview Glassbreak Sensors are programmed to listen for the specific frequency of windows breaking. They're even sensitive enough to know the difference between a plate breaking, and a window breaking. Inside the Glassbreak Sensor is a small microphone that is calibrated to react to the sound of th

If your Motion Sensor is not detecting motion, it could be due to one of three things. Either the device needs to be power cycled, moved to a new location, or its sensitivity needs to be adjusted. Power Cycle and Test the Motion Sensor As a first step, you should power cycle the Motion Sensor and th

If your Base Station is not emitting a chime when the Entry Sensor is open, there are a few steps to take to try and troubleshoot this issue. Before taking any steps, we recommend disarming your system by setting it to OFF in the SimpliSafe® Mobile App or on your Keypad. Additionally, go through eac

Sensors in the SimpliSafe® system will issue a “Not Responding” error when they fail to check in with the Base Station for more than 24 hours. We typically see this happen for one of two reasons: The battery within your Entry Sensor needs to be replaced The Entry Sensor is too far away from the Base

The Entry Sensor takes one Duracell CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To change your Entry Sensor battery, slide the sensor up and off its bracket. Then replace the lithium battery and slide the sensor back onto its bracket. Is yo

Your Entry-, Motion-, and Glassbreak Sensors come equipped with several modes that can help you with arming your system, disarming it, and triggering an alarm event the moment the sensor is triggered. Below you can learn more about what each mode does and how it impacts the usage of your system. Ent