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  • Temperature Sensor Offline

    If your Temperature Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. The Temperature Sensor takes one Duracell CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usa

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  • Sensor Name Announcement Audio Alert

    Sensor Name Announcement* (formerly Entry Sensor Alert) enables your Base Station to announce the Entry Sensor by name whenever it is opened. For example, if you open the front door you might hear your Base Station reply with “Front Door Entry Sensor open” instead of the usual chime. This feature is

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  • Change Temperature Sensor From Fahrenheit or Celsius

    The Temperature Sensor can display Fahrenheit or Celsius through the SimpliSafe® App. The SimpliSafe® App will display Fahrenheit or Celsius based on the settings of your phone. If you wish for the SimpliSafe® App to display a different temperature type, you’ll need to update your phone’s system set

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  • Low Battery Warning for Motion Sensor Gen 2

    The Motion Sensor Gen 2 takes a single CR-123A Lithium 3V battery and has a life expectancy of up to 4 years depending on placement and usage. If you are receiving this error shortly after installing your Motion Sensor Gen 2, this may be related to a firmware issue rather than a low battery within t

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  • How To Change The Entry Sensor's Chime Volume

    When your system is disarmed and an Entry Sensor is opened, it will relay a chime to the Base Station to notify you of the potential intrusion. This chime is set to Medium by default but can be toggled to Off, Low, Medium, or High at any time from the SimpliSafe® Mobile App, SimpliSafe® Online Accou

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  • Motion Sensor Gen 2 Offline

    If your Motion Sensor Gen 2 is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. The Motion Sensor Gen 2 takes a single (1) CR-123A Lithium 3V battery and has a life expectancy of up to 4 years depending on placement and u

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  • Motion Sensor Gen 1 Offline

    If your Motion Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. The Motion Sensor takes a single (1) CR-123A Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To rep

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