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  • Incomplete Recordings for Cameras

    Incomplete camera recordings can often be a symptom of an underlying network connectivity issue. To rule out any temporary connectivity issues, we recommend rebooting your router - especially if it’s been a while since you’ve done this. To reboot your router, simply unplug it from power for 30-60 se

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  • Too Many Motion Alerts From the Smart Alarm Wireless Indoor Security Camera

    The Smart Alarm Wireless Indoor Security Camera comes equipped with a passive infrared (PIR) sensor that allows it to sense contrasting temperature changes in its field of view, while also using Vision AI technology to determine if it should send you a motion alert. If you are receiving too many mot

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  • Error: Unfinished Setup for Cameras

    This error can occur within the SimpliSafe® Mobile App when the camera has been partially removed from the Base Station but failed to fully remove itself from the mobile app. As a first step, we recommend tapping on Finish Setup and see if it allows that camera to connect. If that step fails, the be

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  • Not Receiving Push Notifications for my Camera

    This article will troubleshoot not receiving push notifications for your cameras only. If you are not receiving system push notifications, please see our Not Receiving Push Notifications on my Smartphone for SimpliSafe® article. Push notifications for your camera are a great way to know when there i

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  • What does “Unable to Stream Video” mean?

    What it Means An "Unable to Stream Video" error means that the app was unable to download and display the streamable video. As this is likely an issue on the app end, our team is notified of these errors and investigates promptly to ensure your video is back up for streaming as soon as possible. You

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  • How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?

    We understand that as a user, privacy is important to you and you may not want to be recorded or heard when you’re inside your home or business. The Smart Alarm Wireless Indoor Security Camera has a physical and visible privacy shutter that has an audible click when opened or closed so you’re always

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  • Smart Alarm Wireless Indoor Security Camera Settings & Customizations

    The Smart Alarm Wireless Indoor Security Camera is a battery-operated security camera designed for indoor use. It’s part of SimpliSafe’s award-winning home security system and features: 1536p HD video capture* 125-degree diagonal field of view Built-in motion detector Night vision Instant phone aler

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