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  • What is the Difference Between the SimpliCam® Wired Indoor Security Camera and Smart Alarm Wireless Indoor Security Camera

    The SimpliCam® Wired Indoor Security Camera is our entry-level indoor security camera designed to monitor what’s happening when you’re not home. The Smart Alarm Wireless Indoor Security Camera, when paired with intruder intervention*, is our most advanced indoor security camera yet - offering next-l

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  • How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?

    The Smart Alarm Wireless Indoor Security Camera is the first camera from SimpliSafe® that can trigger an alarm. By default, the alarm trigger is only on when the system is set to away and can trigger depending on the motion type that was selected in settings (People Only or All Motion). When the cam

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  • How Do Recordings And Live Streams Work During An Intruder Intervention Alarm?

    The Smart Alarm Wireless Indoor Security Camera introduces a new recording type to your timeline when using it with intruder intervention.* This recording event will capture what an agent saw, heard, and/or said (using 2-way audio) when an alarm event is triggered. This new recording will appear as

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  • Why Do I See Orbs Or Bubbles When My Camera Is Using Night Vision?

    What is it? When in lowlight settings, your camera may pick up ghost-like "orbs" while recording. Don't worry—there's nothing supernatural going on. These orbs are called backscatter, or near-camera reflection. Backscatter happens when dust, water droplets, or other particles are present on or very

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  • How much internet speed do I need for my camera?

    Why does internet speed matter? The speed required to operate the cameras depends on the resolution quality that the camera is sending. Higher resolutions require faster speeds. This is especially important to consider during alarms when all cameras will record simultaneously and therefore require m

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  • Smart Alarm Wireless Indoor Security Camera is Detecting Motion too Late

    If your Smart Alarm Wireless Indoor Security Camera is detecting motion too late, there are generally two factors at play: improper placement of the camera, or a weak connection between it and your Wi-Fi network. Troubleshoot the connection between your camera and Wi-Fi network To determine whether

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