Smart Alarm Indoor Camera

Overview

Night Vision is a feature that allows the camera to use infrared technology to see in low-light conditions. This setting is especially helpful for capturing camera footage at night, or if your camera is located in a low-light setting such as a basement or darkened room.

Supported Cameras

• Outdoor Camera Series 2

• Night Vision is locked to Standard when the camera is enrolled in SimpliSafe® Active Guard Outdoor Protection

• Wireless Outdoor Security Camera

• Video Doorbell Pro

• Smart Alarm Wireless Indoor Security Camera

• SimpliCam® Wired Indoor Security Camera

Turn Night Vision On or Off Using the SimpliSafe® Mobile App

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Camera Settings

4. Tap on the camera you wish to manage

5. Choose Night Vision

6. Adjust the Night Vision settings as needed

7. Select SAVE in the upper right corner to save your selections

Camera Placement Tips for Night Vision

We recommend ensuring that your camera is not pointed towards or near a wall, ceiling, or flat surface underneath. Large surfaces like this reflect IR light and wash out the remaining video (see the image below for an example of this). If the camera is on a shelf, place it near the edge to avoid obstructions. Additionally, confirm that the protective film has been removed from the camera lens. This should have been done during the installation process, but sometimes this step can be missed and interfere with your camera capturing footage adequately!

Related Articles

• Night Vision Troubleshooting for Cameras

You can remove a camera from your system in a few easy steps within the SimpliSafe® Mobile App.

We recommend that you download recordings from your system's timeline before removing the camera from your system, to ensure you preserve any video you may need in the future.

Remove a Camera from the SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Camera Settings

4. Tap on the camera you wish to remove from the list of available cameras

5. Scroll down and choose X Remove Camera

Video recordings are only available to users who are subscribed to select monitoring plans. If you do have a monitoring subscription and are not seeing videos from your cameras on your timeline in the SimpliSafe® Mobile App, you’ll need to ensure that “Motion Events” are turned ON within the motion detection settings.

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Camera Settings

4. Choose the camera you wish to make changes for

5. Select Motion Detection

6. Toggle Motion Events ON 

7. Click Save in the upper right corner to save your settings before exiting

The status light (located on the front of your Smart Alarm Wireless Indoor Security Camera indicates the mode of the camera. It can tell you at a glance if your camera is updating, recording, or if someone is live streaming the feed. You can watch the video below to see the LEDs for yourself, or reference the chart below for the status lights at a quick glance.

*Intruder Intervention is available with a Pro Plus, Pro, or Core residential or business monitoring plan subscription.

Photo capture within the SimpliSafe® Mobile App allows you to easily take a photo or screenshot of a video recording from your system timeline. You can also use the filters at the top of the timeline to filter by Date or by a specific camera to better locate the footage you wish to view.

To Use Photo Capture

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose Timeline from the bottom navigation bar

3. Tap on any motion event from your historical timeline

4. Press the camera icon on the video control overlay of the video

5. Choose Save Image to save the snapshot to your device

Note, you may need to allow SimpliSafe® permission to your photos prior to being able to save the image locally.

Why does this error happen?

This error usually occurs because this camera is already associated with another account. To deter theft, we do not allow a camera to be added to an account without being fully removed from the original account. 

This tends to occur when a camera is purchased second-hand. The previous owner may have forgotten to remove the camera from their account. Unfortunately, SimpliSafe is unable to override this. The previous owner must remove the camera from their account. 

How can I resolve this?

If you are able to contact the previous owner and ask them to remove the camera from their account, you should be able to resolve this matter rather quickly. The previous owner would need to visit the settings page of the camera in question, scroll to the bottom, and press the button for “Remove Camera”. 

What It Means

If you see a low battery warning on your Wireless Outdoor Security Camera, Outdoor Security Camera Series 2, or Smart Alarm Wireless Indoor Security Camera, that means that you need to charge its battery so it can continue recording video and live streaming. 

How To Charge The Outdoor Camera’s Battery

To remove this error on the Outdoor Camera, take the following steps to charge its battery:

1. Unmount the Outdoor Camera and twist off the cap to reveal the battery

2. Remove the battery from the camera and plug it into your wall outlet using the charging cable the Outdoor Camera was shipped with and a USB power adapter with 5V, 1.5A+ output

   1. A list of adapters that fit this requirement are:

      1. The SimpliCam® Wired Indoor Security Camera’s adapter 

      2. The Smart Alarm Wireless Indoor Security Camera’s adapter

      3. Most iPhone (Apple) adapters

      4. Most Android adapters

3. It takes about 6 hours for the battery to fully charge. You’ll know the battery is fully charged once all 3 lights are illuminated and no longer blinking.

4. Insert the battery back into the Outdoor Camera with the 3 gold circles on the battery facing up and the battery tab facing outwards

5. Twist the cap back on the camera clockwise until you hear it click

6. Refresh the SimpliSafe® Mobile App by dragging the Overview screen down

You can learn more about preserving the battery life of the Outdoor Camera in this article. 

How To Charge The Smart Alarm Wireless Indoor Security Camera’s Battery

To remove this error on the Smart Alarm Wireless Indoor Security Camera, charge its battery by plugging it into a power source for 6 hours using a 5V, 7.5W USB power adapter that provides 1.5A of current. When the LED on the camera turns a solid white, that indicates that the battery is fully charged.

Once the battery is charged, refresh the SimpliSafe® Mobile App by dragging the Overview screen down.

If you would like to keep your Smart Alarm Wireless Indoor Security Camera constantly plugged into a power source, you can do so by either using any compatible power adapter, or you can purchase the Indoor Camera Power Adaptor from our online store or through select retailers.

Still Having Trouble?

If you still see this error message after charging your camera’s battery, you should reset the camera by following the steps in our Help Center below: 

• How to Reset the Wireless Outdoor Security Camera

• How to Reset the Outdoor Security Camera Series 2

• How to Reset Your Smart Alarm Wireless Indoor Security Camera