Cameras
Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices.

Video Door Bell Series 2
Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices.
Outdoor Cameras
Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices.
Smart Alarm Indoor Camera
Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices.
Video Doorbell Pro
Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices.
SimpliCam
Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices.
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Maximizing Battery Life of the Wireless Outdoor Security Camera
When fully charged, the battery is designed to last for up to 3 months. And since the life of the battery is completely dependent on usage and settings, there are several methods that can be used to maximize the battery of your camera and keep your home protected 24/7. Camera Location Your camera is
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Outdoor Cameras
Why is my camera feed losing audio?
Loss of audio to your camera feed can be caused by a dip in the Wi-Fi connection strength to your home network. When there is a poor connection, our devices will prioritize video over audio to best ensure the safety of your home. If your camera loses audio frequently, you may want to consider taking
Help Center Article
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Cameras
Video Doorbell Pro Notifications
The Video Doorbell Pro sends you two different types of notifications. You will receive a Doorbell Press notification when someone presses the button on your doorbell, and a Motion Detection notification when the camera registers motion. Customizing Motion Detection Notifications The Motion Detectio
Help Center Article
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Video Doorbell Pro
My privacy shutter isn’t responding correctly
The Smart Alarm Wireless Indoor Security Camera and SimpliCam® Wired Indoor Security Camera both come with a privacy shutter, which is a metal cover that will physically conceal the camera’s lens. When the privacy shutter is on, your camera will not record any motion. If your privacy shutter is open
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SimpliCam
What does the SimpliCam® Wired Indoor Camera Privacy Shutter Do?
SimpliCam® Wired Indoor Camera was built with a stainless steel privacy shutter to give you complete control over your privacy. The privacy shutter closes to physically cover the lens. The shutter by default will be closed in Home mode and when the system is Off. It will be open in Away mode while s
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SimpliCam
Too Many Motion Alerts From the Video Doorbell Pro
The Video Doorbell Pro is equipped with a PIR sensor that allows it to detect contrasting changes in the scenery, while using AI to process the images to determine if a motion alert is needed. The amount of motion alerts you receive can be adjusted through the SimpliSafe® Mobile App and Online Accou
Help Center Article
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Video Doorbell Pro
Smart Alarm Wireless Indoor Security Camera Wi-Fi Troubleshooting
This article will walk you through various scenarios where Wi-Fi troubleshooting may be needed to connect to and stream from your Smart Alarm Wireless Indoor Security Camera. You can scroll through the article, or click on one of the sections below to be taken directly to those steps: Trouble Connec
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Smart Alarm Indoor Camera
