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  • Maximizing Battery Life of the Wireless Outdoor Security Camera

    When fully charged, the battery is designed to last for up to 3 months. And since the life of the battery is completely dependent on usage and settings, there are several methods that can be used to maximize the battery of your camera and keep your home protected 24/7. Camera Location Your camera is

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  • Why is my camera feed losing audio?

    Loss of audio to your camera feed can be caused by a dip in the Wi-Fi connection strength to your home network. When there is a poor connection, our devices will prioritize video over audio to best ensure the safety of your home. If your camera loses audio frequently, you may want to consider taking

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  • Video Doorbell Pro Notifications

    The Video Doorbell Pro sends you two different types of notifications. You will receive a Doorbell Press notification when someone presses the button on your doorbell, and a Motion Detection notification when the camera registers motion. Customizing Motion Detection Notifications The Motion Detectio

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  • My privacy shutter isn’t responding correctly

    The Smart Alarm Wireless Indoor Security Camera and SimpliCam® Wired Indoor Security Camera both come with a privacy shutter, which is a metal cover that will physically conceal the camera’s lens. When the privacy shutter is on, your camera will not record any motion. If your privacy shutter is open

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  • What does the SimpliCam® Wired Indoor Camera Privacy Shutter Do?

    SimpliCam® Wired Indoor Camera was built with a stainless steel privacy shutter to give you complete control over your privacy. The privacy shutter closes to physically cover the lens. The shutter by default will be closed in Home mode and when the system is Off. It will be open in Away mode while s

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  • Too Many Motion Alerts From the Video Doorbell Pro

    The Video Doorbell Pro is equipped with a PIR sensor that allows it to detect contrasting changes in the scenery, while using AI to process the images to determine if a motion alert is needed. The amount of motion alerts you receive can be adjusted through the SimpliSafe® Mobile App and Online Accou

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  • Smart Alarm Wireless Indoor Security Camera Wi-Fi Troubleshooting

    This article will walk you through various scenarios where Wi-Fi troubleshooting may be needed to connect to and stream from your Smart Alarm Wireless Indoor Security Camera. You can scroll through the article, or click on one of the sections below to be taken directly to those steps: Trouble Connec

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