Cameras
Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices.

Video Door Bell Series 2
Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices.
Outdoor Cameras
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Smart Alarm Indoor Camera
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Video Doorbell Pro
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SimpliCam
Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices.
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Smart Alarm Wireless Indoor Security Camera Settings & Customizations
The Smart Alarm Wireless Indoor Security Camera is a battery-operated security camera designed for indoor use. It’s part of SimpliSafe’s award-winning home security system and features: 1536p HD video capture* 125-degree diagonal field of view Built-in motion detector Night vision Instant phone aler
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Smart Alarm Indoor Camera
Turn On or Off Night Vision for Cameras
Overview Night Vision is a feature that allows the camera to use infrared technology to see in low-light conditions. This setting is especially helpful for capturing camera footage at night, or if your camera is located in a low-light setting such as a basement or darkened room. Supported Cameras Ou
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Cameras
SimpliCam® Wired Indoor Camera is not Detecting Motion
There are a few reasons why your SimpliCam® Wired Indoor Camera may not be able to detect motion. Most commonly you may need to adjust the Camera Behavior Settings to allow the privacy shutter to be open during arming states (Off, Home, Away), but it could also be the placement or settings of the ca
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SimpliCam
Outdoor Camera has a Blinking Blue Light
In a normal state, a blinking or flashing blue light indicates that the Outdoor Camera is sending data, specifically actively livestreaming or recording to your timeline. In very rare instances the Outdoor Camera may become unresponsive after reconnecting its power cable or recharging the battery. Y
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Cameras
How to Remove a Camera from your SimpliSafe® System
You can remove a camera from your system in a few easy steps within the SimpliSafe® Mobile App. We recommend that you download recordings from your system's timeline before removing the camera from your system, to ensure you preserve any video you may need in the future. Remove a Camera from the Sim
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Cameras
Video Recordings for Camera not showing up on Timeline
Video recordings are only available to users who are subscribed to select monitoring plans. If you do have a monitoring subscription and are not seeing videos from your cameras on your timeline in the SimpliSafe® Mobile App, you’ll need to ensure that “Motion Events” are turned ON within the motion
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Cameras
How to Reset the SimpliCam® Wired Indoor Camera
If your SimpliCam® Wired Indoor Camera encounters an error that cannot be resolved by normal troubleshooting, performing a factory reset on the camera may be necessary. To reset the SimpliCam®, you’ll first need to remove it from the SimpliSafe® Mobile App. To remove the SimpliCam® Open the SimpliSa
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SimpliCam
