Cameras

The status light located on the front of your Outdoor Camera indicates key information about your camera. At a glance, it can tell you if your camera is recording, if it isn’t connected to Wi-Fi, or so much more. The video below will help you identify what camera colors you may see with your camera at a quick glance. You can also refer to the chart below the video for more details or information.

Overview

Your Video Doorbell Pro is equipped with a ring light around the doorbell button, to alert you to various statuses for your doorbell. In this scenario, you’ll see the LED turn yellow for about 5 seconds, then turn off for another 5 seconds - all while repeating this sequence.

Confirm your Doorbell’s Wiring Meets our Requirements

As a first step, you’ll want to confirm that the wiring for your location’s doorbell remains unchanged. Ensure that you have a mechanical chime, and that your transformer is rated for 8-24 volts. Remember, these are a strict requirement for the Video Doorbell Pro. If you made any changes to your chime or got a new transformer, confirm that they still meet our requirements or contact a licensed electrician for further assistance.

Perform a Soft Reset on the Video Doorbell Pro

If your home or business meets the requirements for Video Doorbell Pro, as a next step you’ll perform a soft reset on the device to attempt to clear the unresponsive state and get it up and running again.

How to Perform a Soft Reset on the Video Doorbell Pro:

1. Using a T5 Torx Screwdriver (included with your Video Doorbell Pro), remove the security screw from the bottom of the Video Doorbell Pro to take off the faceplate

2. Press and release the larger button on the back of the Video Doorbell Pro

3. Secure the Video Doorbell Pro back onto its mounting plate by placing the faceplate back onto the device and reinserting the security screw

4. The light should turn solid yellow, followed by flashing white with audio cues - indicating that it’s ready for set up

5. The Video Doorbell Pro may need to be reinstalled using the SimpliSafe® Mobile App

Still Need Help?

If you require further assistance, our support team is here to help.

Related Articles

• Video Doorbell Pro Overview and Installation Guide

Why does this error happen?

This error usually occurs because this camera is already associated with another account. To deter theft, we do not allow a camera to be added to an account without being fully removed from the original account. 

This tends to occur when a camera is purchased second-hand. The previous owner may have forgotten to remove the camera from their account. Unfortunately, SimpliSafe is unable to override this. The previous owner must remove the camera from their account. 

How can I resolve this?

If you are able to contact the previous owner and ask them to remove the camera from their account, you should be able to resolve this matter rather quickly. The previous owner would need to visit the settings page of the camera in question, scroll to the bottom, and press the button for “Remove Camera”. 

The Outdoor Camera Permanent Mount is a great way to install your camera anywhere with an extra-sturdy screw-in mount. This mount is perfect for walls and overhangs, bringing you peace of mind that your camera is harder to tamper with.

The following article will walk you through the installation process of the Outdoor Camera Mount.

Need to purchase an Outdoor Camera Permanent Mount? You can find it available for purchase on our website.

Before Getting Started

We recommend installing the Outdoor Camera Mount with a power drill, instead of a Phillips head screwdriver. You’ll need a 7/64" drill bit for pilot holes or 3/16" for the anchors. If you are installing the Outdoor Camera Mount onto brick, stone, or stucco, you may also need wall anchors (not included in the box).

Placement Tips for the Outdoor Camera Mount

• Ensure that the Outdoor Camera is placed no lower than 6 feet from the ground, but no more than 8 feet high

• We recommend mounting your Outdoor Camera at 7-8 feet for best performance

• The Outdoor Camera should be angled down slightly, roughly a 30-degree angle

• If the Outdoor Camera is mounted upside down, the motion sensitivity is halved from ~30 feet to just about ~15 feet

• The Outdoor Camera is most sensitive to side-to-side motion, so the camera should be positioned towards areas where people will walk across its field of view, rather than walking towards the camera. 

You’ll also want to identify factors that could dramatically change in temperature or interference regarding the Outdoor Camera’s heat signature detection. For example, driveways that can get very hot in the summer, or a flag moving in the wind and causing a cool shadow.

Outdoor Camera Mount Installation Guide

If you are installing into brick, stone, or stucco - you may need to pre-drill holes with your 3/16” drill bit. Once the holes have been drilled, hammer in the wall anchors to support the installation of the screws.

1. Attach the mount to the wall or overhang with the included screws

2. Secure the Outdoor Camera to the threaded screw on the mount by rotating the camera clockwise. Continue to rotate the camera onto the threaded screw until it cannot rotate anymore. This will ensure that it’s fully threaded onto the screw and secured to the mount.

3. Tighten the lock nut against the Outdoor Camera to prevent the camera from unscrewing. Rotate the lock nut counterclockwise until it’s tight against the Outdoor Camera.

4. Rotate the mount wing nut counterclockwise to loosen the torque on the mount, allowing the camera to move freely

5. Adjust the camera to the position you want it to be in to provide coverage for your home or business

1. For optimal performance, we recommend installing the camera 6-8 feet off the ground and angle it 30 degrees down. In this orientation, the camera can detect up to 30 feet of motion.

2. If mounting the camera upside down (such as on an overhang) the camera will be able to detect up to 15 feet of motion. 

6. Once you are happy with the position of the camera, rotate the wing nut clockwise and tighten it firmly. You’ll want to tighten it as much as possible, to ensure that the camera will not lose its orientation over time.

1. Hold onto the camera while doing this to ensure the camera maintains its orientation.

7. That’s it! Your Outdoor Camera Mount has been installed!

Troubleshooting the Outdoor Camera Mount

The most common issues stem from the lock nuts and wing nuts not being adequately tightened. You’ll want to rotate these to ensure they are tight, and cannot be tightened further. That will prevent the camera from rotating on the screw, or prevent drooping of the camera over time.

Shop Compatible Products

• Outdoor Camera Series 2

What It Means

If you see a low battery warning on your Wireless Outdoor Security Camera, Outdoor Security Camera Series 2, or Smart Alarm Wireless Indoor Security Camera, that means that you need to charge its battery so it can continue recording video and live streaming. 

How To Charge The Outdoor Camera’s Battery

To remove this error on the Outdoor Camera, take the following steps to charge its battery:

1. Unmount the Outdoor Camera and twist off the cap to reveal the battery

2. Remove the battery from the camera and plug it into your wall outlet using the charging cable the Outdoor Camera was shipped with and a USB power adapter with 5V, 1.5A+ output

   1. A list of adapters that fit this requirement are:

      1. The SimpliCam® Wired Indoor Security Camera’s adapter 

      2. The Smart Alarm Wireless Indoor Security Camera’s adapter

      3. Most iPhone (Apple) adapters

      4. Most Android adapters

3. It takes about 6 hours for the battery to fully charge. You’ll know the battery is fully charged once all 3 lights are illuminated and no longer blinking.

4. Insert the battery back into the Outdoor Camera with the 3 gold circles on the battery facing up and the battery tab facing outwards

5. Twist the cap back on the camera clockwise until you hear it click

6. Refresh the SimpliSafe® Mobile App by dragging the Overview screen down

You can learn more about preserving the battery life of the Outdoor Camera in this article. 

How To Charge The Smart Alarm Wireless Indoor Security Camera’s Battery

To remove this error on the Smart Alarm Wireless Indoor Security Camera, charge its battery by plugging it into a power source for 6 hours using a 5V, 7.5W USB power adapter that provides 1.5A of current. When the LED on the camera turns a solid white, that indicates that the battery is fully charged.

Once the battery is charged, refresh the SimpliSafe® Mobile App by dragging the Overview screen down.

If you would like to keep your Smart Alarm Wireless Indoor Security Camera constantly plugged into a power source, you can do so by either using any compatible power adapter, or you can purchase the Indoor Camera Power Adaptor from our online store or through select retailers.

Still Having Trouble?

If you still see this error message after charging your camera’s battery, you should reset the camera by following the steps in our Help Center below: 

• How to Reset the Wireless Outdoor Security Camera

• How to Reset the Outdoor Security Camera Series 2

• How to Reset Your Smart Alarm Wireless Indoor Security Camera

The Outdoor Camera Series 2 is designed for outdoor usage in both residential and business environments. Finding the right spot for your Outdoor Camera is crucial to capturing motion events, and ensuring that SimpliSafe® Active Guard Outdoor Protection can provide agent intervention, when subscribed to Pro and Pro Plus residential and business monitoring plans.

Best Practices for Mounting your Outdoor Camera Series 2

• For optimal performance, mount it at 6 ½ feet

• If mounting above 6 ½ feet, utilize the permanent mount to secure your camera

• Mount the camera in a normal orientation, with the SimpliSafe® logo right side up

• Angle the camera at 30 degrees facing down

• Motion detection for the Outdoor Camera Series 2 works best when individuals pass through the field of view side-to-side - not vertically!

Our Recommendations for Outdoor Camera Series 2 Placement

• The Outdoor Camera Series 2 is designed for outdoor usage. 

• If you require indoor coverage, please purchase a Smart Alarm Indoor Camera and enable Intruder Intervention for agent intervention during a burglary/intrusion alarms

• Ensure that the field of view is free from trees/bushes blocking it, which could sway and trigger false motion events

• Avoid placing your camera towards high trafficked areas (such as a busy sidewalk or street), and peering into another persons property (e.g. pointing the camera towards a neighbors backyard)

• If you are using SimpliSafe® Active Guard Outdoor Protection, ensure that the location where you are placing your camera is within reach of an outdoor-rated power outlet

Related Articles

• Outdoor Camera Series 2 Overview and Installation Guide

• Enrolling Cameras Into SimpliSafe® Active Guard Outdoor Protection

• Outdoor Camera Permanent Mount Installation Guide

The SimpliCam® Wired Indoor Security Camera is our entry-level indoor security camera designed to monitor what’s happening when you’re not home.

The Smart Alarm Wireless Indoor Security Camera, when paired with intruder intervention*, is our most advanced indoor security camera yet - offering next-level protection that can help stop crime in real-time.

​*with a residential or business Pro Plus, Pro, or Core monitoring plan.