Cameras

If your Smart Alarm Wireless Indoor Security Camera encounters an error that can’t be fixed through normal troubleshooting, resetting the camera to its factory settings may help. Step 1: Remove the Camera From Your System To reset your Smart Alarm Indoor Camera, we first recommend that you remove yo

The Outdoor Camera and Smart Alarm Wireless Indoor Security Camera are battery-powered cameras that can help you monitor your home, even when you’re away. Keeping the batteries charged ensures that your cameras will keep a watchful eye inside, and outside of your home. Checking the Battery Status on

Our Cameras have a wide field of view to maximize coverage inside and outside of your home. If you find that your camera is not detecting people or motion, there are a few steps you can take to improve its’ functionality. For the Outdoor Camera, Smart Alarm Wireless Indoor Security Camera, and Video

If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera. How to Run a Connection Check: Open the SimpliSafe® mobile app Tap on the Came

Incomplete camera recordings can often be a symptom of an underlying network connectivity issue. To rule out any temporary connectivity issues, we recommend rebooting your router - especially if it’s been a while since you’ve done this. To reboot your router, simply unplug it from power for 30-60 se

The Smart Alarm Wireless Indoor Security Camera comes equipped with a passive infrared (PIR) sensor that allows it to sense contrasting temperature changes in its field of view, while also using Vision AI technology to determine if it should send you a motion alert. If you are receiving too many mot

If you find that your Wireless Outdoor Security Camera is detecting too much motion, there are some recommended placement and settings changes you can make to minimize the amount of motion it detects. Adjust the Placement of the Camera If your Outdoor Camera is facing a high traffic area like a busy