Cameras

If your Wireless Outdoor Security Camera encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary. *Please note that you cannot reset the Outdoor Camera remotely. You must be with your camera physically to reset it. First, you

The error “Camera Connection Dropped” can happen for one of two reasons: The camera has a weak connection to your Wi-Fi network There is a low or dying battery, and the camera is unable to make the connection due to power constraints ​ Weak Wi-Fi Connection All SimpliSafe® cameras require a 2.4GHz W

If you run into an issue with your Video Doorbell Pro that cannot be resolved through normal troubleshooting, you may need to reset* the device. A reset refreshes the camera's connection to the Base Station and clears out errors that may prevent it from working correctly. *The Video Doorbell Pro can

Adjusting your SimpliCam® Wired Indoor Camera’s settings is key to receiving just the right amount of alerts for your system, whether you’re at home or away. Camera Behavior Settings and the Privacy Shutter Your Privacy Shutter will only be open and detect motion when you set it to “Open” for an arm

The audio from the Outdoor Camera is designed to come in clearly through the SimpliSafe® Mobile App when reviewing timeline events or watching a live stream. If you find that the audio sounds muffled, dampened, or echo-like, there are a few steps you can take to try and improve your audio experience

Overview The image of your Outdoor Camera Series 2 or Outdoor Camera can be rotated to 180 degrees, in the event you mount the camera upside down. This can be done within the SimpliSafe® Mobile App by navigating to your camera’s settings. Supported Cameras The following cameras support this function

We understand that as a user, privacy is important to you and you may not want to be recorded or heard when you’re inside your home or business. The Smart Alarm Wireless Indoor Security Camera has a physical and visible privacy shutter that has an audible click when opened or closed so you’re always