Cameras

If you’re getting too many motion alerts when your camera is set to People Only mode, we recommend trying the following tricks: Change your camera’s motion detection setting to All Motion Turn your camera’s sensitivity down to Medium or Low If you have Activity Zones set up, adjust them to also bloc

In some instances, you may need to add the MAC Address of a SimpliSafe® product to your network’s allow list or firewall in order for it to connect to Wi-Fi. A MAC Address is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network. Only the B

The Video Doorbell Pro utilises Wi-Fi to communicate with your SimpliSafe® system. If your Video Doorbell Pro is not livestreaming, there may be an underlying connection issue that needs to be addressed. Use the Connection Check in the SimpliSafe® App The Video Doorbell Pro has the ability to run a

If you are unable to initiate a live stream from within the SimpliSafe® Mobile App or Online Account, there are a few steps you can take to try and get things running again. Using the Connection Check Tool The Connection Check Tool for Cameras is a great way to better understand your signal strength

The SimpliCam® Wired Indoor Security Camera has a variety of settings that can be customized, like Camera Behavior, Video Quality, Night Vision, and more! You can make adjustments to the camera’s settings in the SimpliSafe® Mobile App. Using the SimpliSafe® Mobile App Open the SimpliSafe® Mobile App

The Wireless Outdoor Security Camera has a variety of settings that can be customised, such as Night Vision, Motion Detection, Picture Quality, and more, all within the SimpliSafe® Mobile App or Web App. Using the SimpliSafe® Mobile App Open the SimpliSafe® Mobile App on your phone or tablet Choose

CONNECTION ERROR WHAT IT MEANS If your Outdoor Camera is not responding, it’s likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks. HOW TO FIX IT Remove the battery from the camera and ch