If your Outdoor Security Camera Series 2 ever encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary.

To factory reset your Outdoor Camera:

1. Ensure the camera is within 30 feet of the Base Station

2. Locate the pairing button on the back of your Outdoor Camera

1. This is the smaller, circular button on the back of the camera
   

3. Press and hold the pairing button firmly, using both thumbs if possible, for 30 seconds - or until the camera chimes. You will hear the BS announce “Camera removed”

1. If the camera does not chime at any point during the 30 seconds of pressing the button, let go and press and hold the button again for another 30 seconds

4. When you release the button, the camera should reboot and begin to flash white

1. For some cameras you may also notice it make a sound

Once the factory reset is complete, you will need to add it to your system again using our Installation Guide.
If you cannot set up your Outdoor Camera after performing a factory reset on it, please contact our support team for additional troubleshooting.

*Please note that you cannot reset the Outdoor Camera remotely. You must be physically at the location of your system and with your camera to reset it.

The Outdoor Security Camera Series 2 has a variety of settings that can be customised, such as Night Vision, Motion Detection, Video Quality, and more!

Using the SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Camera Settings

4. Choose your Outdoor Security Camera Series 2 from the list of available cameras

Motion Detection

Motion Detection settings control how your camera will respond to motion events, such as someone walking in its view, or a car driving by.

In this menu, you can toggle motion events and notifications on and off. You can also use the slider to choose the sensitivity of motion detection. We typically recommend setting this to medium. You can also set it to People Only or All Motion to better filter motion events.

Activity Zones allow you to exclude certain areas from motion events, which is good if you live near a busy pavement or street.

Video Quality

Video Quality manages what quality of your streams and recordings will be at. For the Outdoor Camera Series 2, you can adjust this to 1080p, 720p, or 480p. The higher the stream, the more bandwidth it will use on your network. So if you’re having trouble streaming at 1080p, you can try lowering the quality to troubleshoot on your end.

Night Vision

The Night Vision setting allows you to see potential intruders or threats in the dark, by using infrared to capture video. You can also opt to use the Spotlight feature, which shines a light to capture video in color rather than night vision’s black-and-white scheme.

Flip Image 180

This option is available should you mount your Outdoor Security Camera Series 2 upside down. Mounting your camera upside down will decrease the distance that it picks up motion by halving it. Specifically, upside down Outdoor Cameras will be able to pick up motion within 15 feet of the camera, as opposed to 30 feet when mounted in a normal orientation.

Mic & Audio

The Mic & Audio setting allows you to hear audio from your camera and also allows you to initiate two-way communication when viewing live streams.

Siren

The Outdoor Camera Series 2 comes with a whopping 90dB built-in siren to relay active alarms across your system.

Status Light

The Status Light for your camera will show you that the camera is online and functioning, at a quick glance.

The Wireless Outdoor Security Camera has an expected battery life of 3 months; however, its lifespan is dependent on usage and the settings on your Outdoor Camera. You can learn more in this article about preserving the battery life of the Outdoor Camera.

If you notice that your Outdoor Camera’s battery won’t hold a charge, see our recommended troubleshooting steps below.

Make Sure That the Battery is Charging Completely

The Outdoor Camera’s battery takes up to 6 hours to charge completely. When the battery is charging, you will see a blinking white light. You’ll know the battery is fully charged once all 3 lights are illuminated and no longer blinking.

Use the Correct Power Adapter

The Outdoor Camera’s battery requires a USB power adapter with an output of 5.0V, 1.5A+. Failure to use the correct power adapter can result in the battery not charging completely.

A list of power adapters that fit this requirement are:

• The SimpliCam® Wired Indoor Security Camera’s adapter

• Most iPhone (Apple) adapters

• Most Android adapters

If you don’t know the output of your power adapter, most models will have it printed on the device itself, as seen in the image below.

If you are using the correct power adapter, make sure that you are plugging it into an outlet directly in a wall. Using a USB power strip or USB power hub may not supply efficient power to charge the battery.

Assemble the Camera and Battery Properly

Once the Outdoor Camera’s battery has finished charging, make sure that you put it back into the camera properly. When inserting the battery into the Outdoor Camera, the 3 gold circles on the battery should be facing up and align with the three gold prongs inside the camera’s battery slot. The camera’s battery tab should also be facing you.

After inserting the battery, secure the lens to the camera by twisting it clockwise until it no longer moves.

You’ll know that your Outdoor Camera has been assembled properly once it makes a high pitched chime and begins to flash white.

Keep Your Outdoor Camera’s Firmware Up To Date

We’re always adding updates to the Outdoor Camera’s firmware to keep it running smoothly and to help with its battery life. Firmware updates on the Outdoor Camera are automatic, so make sure that you keep your cameras connected to Wi-Fi to get the latest updates.

If you have taken the above steps and your Outdoor Camera’s battery still won’t hold a charge, we also offer products to keep the battery charged.

Outdoor Camera Solar Panel

With the Outdoor Camera Solar Panel, you won’t have to worry about taking your Outdoor Camera’s battery out to charge it. With just 3 hours of direct sunlight a day, the Outdoor Camera Solar Panel will keep your battery charged! To learn more about this product, visit the Wireless Outdoor Camera Solar Panel article.

Outdoor Camera Charging Cable

If you live in a cloudy region or your home doesn’t get sufficient sunlight, we also offer an Outdoor Camera Charging Cable to help keep your Outdoor Camera’s battery charged 24/7! With a 25ft water-resistant cable this cord will easily be able to reach wherever your Outdoor Camera is installed.

If your Wireless Outdoor Security Camera encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary.

First, you’ll need to remove the Outdoor Camera from the SimpliSafe® Mobile App.

To remove the camera:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose the Cameras tab from the bottom navigation bar

3. Select the gear icon for Camera Settings in the upper right corner of the app

4. Select your Outdoor Camera

5. Scroll to the bottom and select Remove Camera

Once the Outdoor Camera has been removed from your system, you’ll need to reset it.

To reset your Outdoor Camera:

1. Locate the pairing button on the back of your Outdoor Camera

   1. This is the smaller, circular button on the back of the camera
      

2. Press and hold the pairing button firmly, using both thumbs if possible, for 30 seconds - or until the camera chimes

   1. If the camera does not chime at any point during the 30 seconds of pressing the button, let go and press and hold the button again for another 30 seconds

3. When you release the button, the camera should reboot and begin to flash white

   1. For some cameras you may also notice it make a sound

Once the reset is complete, you can set it back up using our Installation Guide.

If you cannot set up your Outdoor Camera after performing a factory reset on it, please contact our support team for additional troubleshooting.

*Please note that you cannot reset the Outdoor Camera remotely. You must be with your camera physically to reset it.

If you run into an issue with your Video Doorbell Pro that cannot be resolved through normal troubleshooting, you may need to reset* the device.

Performing a Soft Reset

Performing a soft reset on the Video Doorbell Pro can help clear it from an unresponsive state. It will also test that the device has power.

To perform a soft reset:

1. Remove the Video Doorbell Pro from its faceplate by releasing the security screw on the bottom of the device using its included Torx screwdriver

2. Press and hold the larger button on the back of the Video Doorbell Pro for 30 seconds and then release it

3. After about one minute, the camera will reboot and go into setup mode

4. Secure the Video Doorbell Pro to the mounting plate once more, and insert the security screw using your screwdriver

5. You should see a solid yellow LED light come on, followed by a flashing white light with audible cues to get started

6. Open the SimpliSafe® Mobile App on your phone or tablet

7. You’ll now choose the Setup Camera prompt, or use our installation guide for step-by-step instructions on adding your camera back to your system

Performing a Factory Reset

If normal troubleshooting and a soft reset do not resolve the issues with your Video Doorbell Pro, you’ll want to try performing a factory reset on the device to flash it back to factory settings.

To perform a factory reset:

1. Remove the Video Doorbell Pro from its faceplate by releasing the security screw on the bottom of the device using its included Torx screwdriver

2. Press and release the smaller button on the back of the Video Doorbell Pro

3. Secure the Video Doorbell Pro to the mounting plate once more, and insert the security screw using your screwdriver

4. The LED on the Video Doorbell Pro should change to a solid yellow light

5. If the Video Doorbell Pro was previously connected to Wi-Fi, it should automatically reconnect to the app

6. If the Video Doorbell Pro does not reconnect, open the SimpliSafe® Mobile App on your phone or tablet

7. You’ll now choose the Setup Camera prompt, or use our installation guide for step-by-step instructions on adding your camera back to your system

*The Video Doorbell Pro cannot be reset remotely. You must physically be with the camera to reset it.

We understand that as a user, privacy is important to you and you may not want to be recorded or heard when you’re inside your home. The Smart Alarm Wireless Indoor Security Camera has a physical and visible privacy shutter that has an audible click when opened or closed so you’re always aware of any of its changes. When motion is disabled on the camera, no audio or video will be captured and the shutter will remain closed unless you access the camera’s live view, or an alarm system event occurs such as an entry delay, power outage, or alarm is triggered. Unlike SimpliCam®, the Smart Alarm Indoor Camera privacy shutter is controlled by the motion detection on/off toggle under each system alarm state. You get to decide when your camera detects motion and records video* so you have ultimate control of your privacy.

To access the privacy shutter settings, follow these steps:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Select Cameras from the bottom navigation bar

3. Choose the gear icon for Camera Settings in the upper right corner of the app

4. Tap on your Smart Alarm Camera

5. Scroll down to Camera Behavior and select the arming state you wish you edit

6. Adjust the Motion Detection toggle which controls the privacy shutter

1. On means that your camera will have the privacy shutter open and will detect motion events.

2. Off means that your camera will have the privacy shutter closed and motion events will not be detected.

*Video recordings available with monitoring plans.

The Smart Alarm Wireless Indoor Security Camera is a battery-operated security camera designed for indoor use. It’s part of SimpliSafe’s award-winning home security system and features:

• 1536p HD video capture

• 125-degree diagonal field of view

• Built-in motion detector

• Night vision

• Instant phone alerts

• 80 dB siren

• 2-way audio

• Built-in privacy shutter

• Up to 3 months of battery life on a single charge (based on placement and usage)

You can make adjustments to the camera’s settings and the way it behaves during different arming states by using the SimpliSafe® Mobile App.

Using the SimpliSafe Mobile App

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Camera Settings

4. Tap on your Smart Alarm Indoor Camera from the list of available cameras

Camera Behavior

You can control your camera’s behavior as well as its built-in privacy shutter by changing the motion detection to coincide with your system’s arming state. This means you can now adjust when your camera records as it is directly tied to your system’s arming state. 

For example, if you don’t want your camera to record when the system is set to OFF, but do want it to record when it is in AWAY mode, you can now control these settings.

Motion notifications are determined by your monitoring subscription. You can learn more about which monitoring plans include push or SMS notifications on our Help Center.

Motion Detection

Motion Detection settings control how your camera will respond to motion events, such as someone walking in its view, or a car driving by.

In this menu, you can use the slider to choose the sensitivity of motion detection. We typically recommend setting this to medium. You can also set it to People Only or All Motion to better filter motion events.

Activity Zones allow you to exclude certain areas from motion events. This is good if you want to ensure that motion isn’t detected from a high trafficked area within your home, or want to exclude a window. 

Note, we recommend you never point the Smart Alarm Indoor Camera at a window or entry way. Instead, place it where someone would walk across its field of view like a room or hallway.

Video Quality

Video Quality manages what quality of your streams and recordings will be at. For the Smart Alarm Indoor Camera, you can adjust this to 1536p, 960p, or 640p. The higher the stream, the more bandwidth it will use on your network. So if you’re having trouble streaming at 1536p, you can try lowering the quality to troubleshoot on your end.

Night Vision

The Night Vision setting allows you to see potential intruders or threats in the dark, by using infrared to capture video. This can be toggled to Auto, On, or Off. We recommend using Auto for the most optimal experience, however, if your camera is in a persistently dark room you may want to opt for On for better results.

Status Light

The Status Light for your camera will show you that the camera is online and functioning, at a quick glance. Toggling this off will disable the light on the front of the camera. From within the Status Light menu you can also view the different light patterns your Smart Alarm Indoor Camera can produce , and learn their meanings.

Mic & Audio

The Mic & Audio setting allows you to hear audio from your camera and also allows you to speak through the camera’s mic when viewing live streams.

Siren

The Smart Alarm Indoor Camera comes with a whopping 80dB built-in siren to relay active alarms across your system. ​