Cameras
Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices.

Video Door Bell Series 2
Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices.
Outdoor Cameras
Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices.
Smart Alarm Indoor Camera
Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices.
Video Doorbell Pro
Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices.
SimpliCam
Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices.
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Smart Alarm Wireless Indoor Security Camera Installation Guide
Overview The SimpliSafe® Smart Alarm Wireless Indoor Security Camera is a battery-operated security camera that’s designed for indoor use. It records at 1536p and has a wide field of view at 125 degrees. The battery in the Smart Alarm Indoor Camera can also last up to 3 months on a single charge. Ne
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Smart Alarm Indoor Camera
Wireless Outdoor Security Camera Installation Guide
Overview With the Wireless Outdoor Security Camera, enjoy advanced security from the outside, with 1080p HD video and a 140-degree ultra-wide field of view. Plus digital zoom and full-colour vision at night - so nothing slips by undetected. Before Getting Started Before you get started, let’s make s
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Outdoor Cameras
SimpliCam® Wired Indoor Camera Installation Guide
Overview Keep an eye on your home with HD video that you can live stream from your phone, tablet, or computer with the SimpliCam® Wired Indoor Camera. The SimpliCam® alerts you the instant it detects motion so you can see what’s happening and take action through its 2-way audio. Enhance your recordi
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SimpliCam
What does “Camera Connection Dropped” mean?
A "Camera Connection Dropped" error means that during a live stream, SimpliSafe® stopped receiving video from the camera. This is often the result of poor internet connectivity between the camera and the router, causing the camera to be unable to upload video for viewing as fast as it is recording.
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Cameras
Can't Connect Camera to Wi-Fi During Setup
If you are having trouble connecting your camera to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements. A short list of requirements can be found below: Your Wi-Fi network must be broadcasting 2.4GHz SimpliSafe® cannot conne
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Cameras
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements. A short
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Video Doorbell Pro
Video Doorbell Pro Settings & Customisations
The Video Doorbell Pro has a variety of settings that can be customised, like Activity Zones, Video Quality, and more! If you are subscribed to either our Pro Premium, Pro Standard or Self Monitoring with Camera Recordings plans, the Video Doorbell Pro will also record motion events. If you do not h
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Video Doorbell Pro
